45
NPS
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1010data
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About 1010data's Brand
1010data is the world’s leading big data discovery and data sharing platform.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
1010data NPS
1010data's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether 1010data's customers would recommend using the product based on a scale of -100 to 100.
1010data Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
1010data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -50 | Apr 2020 | -50 |
Oct 2020 0 | Oct 2020 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 0 | May 2022 | 0 |
Sep 2022 17 | Sep 2022 | 17 |
Jun 2023 29 | Jun 2023 | 29 |
Aug 2024 37 | Aug 2024 | 37 |
Sep 2024 44 | Sep 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1010data Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of 1010data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1010data Product Quality
3.6/5
1010data has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 1010data's overall Product Quality score rated by its users and customers.
1010data Product Information
1010data’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.1010data.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
SaaS
1010data Pricing
1010data ROI & Value For Money
3.6/5
1010data has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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1010data Customer Satisfaction (CSAT)
1010data Customer Satisfaction (CSAT) Score
100 / 100
1010data has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
1010data Customer Service
3.9/5
1010data has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About 1010data's Customer Service
Address
750 3rd Avenue, 4th Floor, New York City, NY
Website
http://www.1010data.com
Phone Number
(212)405-1010
1010data as an Employer
2.3/5
1010data has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
1010data scored a 45 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of 1010data would recommend the brand to a friend. ENPS measures how likely 1010data employees would recommend working at 1010data to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 21% | Promoters |
|---|---|
| 26% | Passive |
| 53% | Detractors |
