-11
NPS
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Brand Page
10Pearls
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About 10Pearls' Brand
Mobile app and software development
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
10Pearls NPS
10Pearls's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether 10Pearls's customers would recommend using the product based on a scale of -100 to 100.
10Pearls Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
10Pearls NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
May 2022 0 | May 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Mar 2023 -40 | Mar 2023 | -40 |
Aug 2023 -17 | Aug 2023 | -17 |
Feb 2024 -15 | Feb 2024 | -15 |
Dec 2024 0 | Dec 2024 | 0 |
Sep 2025 -11 | Sep 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
10Pearls Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of 10Pearls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
10Pearls Product Quality
3.5/5
10Pearls has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 10Pearls' overall Product Quality score rated by its users and customers.
10Pearls Product Information
10Pearls’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.10pearls.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
SaaS
10Pearls Pricing
10Pearls ROI & Value For Money
3.6/5
10Pearls has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 10Pearls' overall ROI score rated by its users and customers.
10Pearls Customer Satisfaction (CSAT)
10Pearls Customer Satisfaction (CSAT) Score
67 / 100
10Pearls has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
10Pearls Customer Service
3.6/5
10Pearls has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 10Pearls' overall Customer Service score rated by its users and customers.
About 10Pearls's Customer Service
Address
13800 Coppermine Road, Herndon, VA
Website
http://www.10pearls.com
Phone Number
703-935-1911
10Pearls as an Employer
3.7/5
10Pearls has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
10Pearls scored a -11 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of 10Pearls would recommend the brand to a friend. ENPS measures how likely 10Pearls employees would recommend working at 10Pearls to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
