58
NPS
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Brand Page
10up
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About 10up's Brand
We make the internet better with consultative creative and engineering services.
Brand at a Glance
92%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
10up NPS
10up's Net Promoter Score (NPS) is a 58 with 70% Promoters, 18% Passives, and 12% Detractors. Net Promoter Score tracks whether 10up's customers would recommend using the product based on a scale of -100 to 100.
10up Overall NPS
| 70% | Promoters |
|---|---|
| 18% | Passives |
| 12% | Detractors |
10up NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 80 | Dec 2021 | 80 |
Mar 2022 71 | Mar 2022 | 71 |
Apr 2022 77 | Apr 2022 | 77 |
Jan 2023 80 | Jan 2023 | 80 |
Feb 2023 81 | Feb 2023 | 81 |
Mar 2023 67 | Mar 2023 | 67 |
Apr 2023 68 | Apr 2023 | 68 |
Jan 2024 53 | Jan 2024 | 53 |
Feb 2024 55 | Feb 2024 | 55 |
Mar 2024 58 | Mar 2024 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
10up Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of 10up users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
10up Product Quality
4.2/5
10up has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock 10up's overall Product Quality score rated by its users and customers.
10up Product Information
10up’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://10up.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Enterprise
10up Pricing
10up ROI & Value For Money
3.9/5
10up has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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10up Customer Satisfaction (CSAT)
10up Customer Satisfaction (CSAT) Score
100 / 100
10up has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
10up Customer Service
4.1/5
10up has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About 10up's Customer Service
Address
2765 Carradale Drive, Roseville, CA 95661
Website
http://10up.com
Phone Number
(401) 206-0004
10up's Social Links
10up as an Employer
4.1/5
10up has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
10up scored a 58 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of 10up would recommend the brand to a friend. ENPS measures how likely 10up employees would recommend working at 10up to a friend.
Net Promoter Score
58
NPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
