-100
NPS
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Digital First Media
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About Digital First Media's Brand
Digital First Media is one of the largest media groups in the U.S., serving high-value audiences and connecting advertisers to them.
Brand at a Glance
87%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
Digital First Media NPS
Digital First Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Digital First Media's customers would recommend using the product based on a scale of -100 to 100.
Digital First Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Digital First Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
May 2023 -100 | May 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital First Media NPS by Ethnicity
Digital First Media's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Digital First Media NPS by Usage
Digital First Media's NPS was rated -100 points by customers who have used Digital First Media's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Digital First Media Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Digital First Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital First Media Customer Loyalty Score by Ethnicity
Digital First Media's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Digital First Media.
100
out of 100
Caucasian
Digital First Media Customer Loyalty Score by Usage
Digital First Media's Customer Loyalty score was rated 100% by customers who have used Digital First Media's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Digital First Media Product Quality
2.1/5
Digital First Media has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital First Media's overall Product Quality score rated by its users and customers.
Digital First Media Product Information
Digital First Media’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Business Services
Content
Enterprise
Media
SaaS
Quick Insights into Digital First Media Product Quality
Digital First Media's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Digital First Media's Product Quality.
Ranked Digital First Media Product Quality the Highest
Digital First Media Product Quality Score by Ethnicity
Digital First Media's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Digital First Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Digital First Media Product Quality Score by Usage
Digital First Media's Product Quality score was rated 1.5 stars by customers who have used Digital First Media's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Digital First Media Pricing
Digital First Media ROI & Value For Money
1.9/5
Digital First Media has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Digital First Media ROI
Digital First Media's ROI score was rated highest by Caucasian customers.
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Ranked Digital First Media ROI the Highest
Digital First Media ROI Score by Ethnicity
Digital First Media's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Digital First Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Digital First Media ROI Score by Usage
Digital First Media's ROI score was rated 1.5 stars by customers who have used Digital First Media's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Digital First Media Customer Satisfaction (CSAT)
Digital First Media Customer Satisfaction (CSAT) Score
33 / 100
Digital First Media has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Digital First Media Customer Satisfaction
Digital First Media's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Digital First Media's Customer Satisfaction.
Ranked Digital First Media Customer Satisfaction the Highest
Digital First Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Digital First Media's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Digital First Media.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Digital First Media Customer Satisfaction Score by Usage
Digital First Media's Customer Satisfaction score was rated 0 points by customers who have used Digital First Media's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Digital First Media Customer Service
2.1/5
Digital First Media has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital First Media's overall Customer Service score rated by its users and customers.
About Digital First Media's Customer Service
Address
5 Hanover Square, 25th floor, New York City, NY
Website
http://www.digitalfirstmedia.com
Phone Number
12155044201
Quick Insights into Digital First Media Customer Service
Digital First Media's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Digital First Media's Customer Service score.
Ranked Digital First Media Customer Service the Highest
Digital First Media Customer Service Score by Ethnicity
Digital First Media's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Digital First Media.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Digital First Media Customer Service Score by Usage
Digital First Media's Customer Service score was rated 1.5 stars by customers who have used Digital First Media's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Digital First Media as an Employer
3.8/5
Digital First Media has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Digital First Media scored a -100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital First Media would recommend the brand to a friend. ENPS measures how likely Digital First Media employees would recommend working at Digital First Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
