34
NPS
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f.y.e.
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About f.y.e. Brand
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
f.y.e. NPS
f.y.e.'s Net Promoter Score (NPS) is a 34 with 55% Promoters, 24% Passives, and 21% Detractors. Net Promoter Score tracks whether f.y.e.'s customers would recommend using the product based on a scale of -100 to 100.
f.y.e. Overall NPS
| 55% | Promoters |
|---|---|
| 24% | Passives |
| 21% | Detractors |
f.y.e. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 67 | Dec 2022 | 67 |
Mar 2023 55 | Mar 2023 | 55 |
Jun 2023 52 | Jun 2023 | 52 |
Aug 2023 45 | Aug 2023 | 45 |
Nov 2023 50 | Nov 2023 | 50 |
Dec 2023 39 | Dec 2023 | 39 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 40 | Feb 2024 | 40 |
Apr 2024 41 | Apr 2024 | 41 |
Aug 2024 36 | Aug 2024 | 36 |
Oct 2024 40 | Oct 2024 | 40 |
Nov 2024 35 | Nov 2024 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
f.y.e. Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of f.y.e. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
f.y.e. Product Quality
3.9/5
f.y.e. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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f.y.e. Product Information
f.y.e.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.fye.com/
f.y.e. Pricing
f.y.e. ROI & Value For Money
3.9/5
f.y.e. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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f.y.e. Customer Satisfaction (CSAT)
f.y.e. Customer Satisfaction (CSAT) Score
88 / 100
f.y.e. has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
f.y.e. Customer Service
4.2/5
f.y.e. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About f.y.e.'s Customer Service
Website
https://www.fye.com/
f.y.e. as an Employer
Consumer vs. Employees
f.y.e. scored a 34 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of f.y.e. would recommend the brand to a friend. ENPS measures how likely f.y.e. employees would recommend working at f.y.e. to a friend.
Net Promoter Score
34
NPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
