-50
NPS
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123.Net
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About 123.Net's Brand
123Net offers fiber optic, fixed wireless, and dedicated internet access, colocation, IP transport, and private networking solutions.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
123.Net NPS
123.Net's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether 123.Net's customers would recommend using the product based on a scale of -100 to 100.
123.Net Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
123.Net NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Sep 2025 -50 | Sep 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
123.Net Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 123.Net users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
123.Net Product Quality
2.7/5
123.Net has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 123.Net's overall Product Quality score rated by its users and customers.
123.Net Product Information
123.Net’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.123.net/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
123.Net Pricing
123.Net ROI & Value For Money
2.5/5
123.Net has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 123.Net's overall ROI score rated by its users and customers.
123.Net Customer Satisfaction (CSAT)
123.Net Customer Satisfaction (CSAT) Score
100 / 100
123.Net has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
123.Net Customer Service
2.7/5
123.Net has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 123.Net's overall Customer Service score rated by its users and customers.
About 123.Net's Customer Service
Address
24700 Northwestern Highway Suite 700, Southfield, MI
Website
http://www.123.net/
Phone Number
(866) 460-3503
Consumer vs. Employees
123.Net scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of 123.Net would recommend the brand to a friend. ENPS measures how likely 123.Net employees would recommend working at 123.Net to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
