0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gordon Brothers Group
Marketing or Exec? Claim Your Free Account
About Gordon Brothers Group's Brand
We help companies move forward through change. Since 1903, Gordon Brothers has partnered with operating companies, advisors, investors and lenders to help fuel growth, facilitate strategic consolidation, or finance new opportunities.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Gordon Brothers Group NPS
Gordon Brothers Group's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Gordon Brothers Group's customers would recommend using the product based on a scale of -100 to 100.
Gordon Brothers Group Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Gordon Brothers Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
May 2024 -50 | May 2024 | -50 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gordon Brothers Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gordon Brothers Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gordon Brothers Group Product Quality
5/5
Gordon Brothers Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gordon Brothers Group's overall Product Quality score rated by its users and customers.
Gordon Brothers Group Product Information
Gordon Brothers Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://gordonbrothers.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Gordon Brothers Group Pricing
Gordon Brothers Group ROI & Value For Money
5/5
Gordon Brothers Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gordon Brothers Group's overall ROI score rated by its users and customers.
Gordon Brothers Group Customer Satisfaction (CSAT)
Gordon Brothers Group Customer Satisfaction (CSAT) Score
100 / 100
Gordon Brothers Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gordon Brothers Group Customer Service
5/5
Gordon Brothers Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gordon Brothers Group's overall Customer Service score rated by its users and customers.
About Gordon Brothers Group's Customer Service
Address
800 Boylston Street 27th Floor, Boston, MA 02119
Website
http://gordonbrothers.com
Gordon Brothers Group as an Employer
3.4/5
Gordon Brothers Group has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Gordon Brothers Group scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Gordon Brothers Group would recommend the brand to a friend. ENPS measures how likely Gordon Brothers Group employees would recommend working at Gordon Brothers Group to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
