45
NPS
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Brand Page
MBS
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About MBS' Brand
MBS offers a range of outsourced direct marketing services, including: strategic services for goal setting, measurement, and meaningful
Brand at a Glance
72%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
MBS NPS
MBS's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether MBS's customers would recommend using the product based on a scale of -100 to 100.
MBS Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
MBS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 60 | May 2023 | 60 |
Jun 2023 67 | Jun 2023 | 67 |
Sep 2023 57 | Sep 2023 | 57 |
Jun 2024 63 | Jun 2024 | 63 |
Sep 2025 44 | Sep 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MBS Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MBS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MBS Product Quality
4/5
MBS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MBS' overall Product Quality score rated by its users and customers.
MBS Product Information
MBS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mbsinsight.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
MBS Pricing
MBS ROI & Value For Money
3.7/5
MBS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MBS' overall ROI score rated by its users and customers.
MBS Customer Satisfaction (CSAT)
MBS Customer Satisfaction (CSAT) Score
100 / 100
MBS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MBS Customer Service
3.7/5
MBS has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MBS's Customer Service
Address
570 South Research Place, Central Islip, NY
Website
http://www.mbsinsight.com
MBS as an Employer
2.8/5
MBS has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
MBS scored a 45 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of MBS would recommend the brand to a friend. ENPS measures how likely MBS employees would recommend working at MBS to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
