32
NPS
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Nimble
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About Nimble's Brand
Nimble provides loans of $100-$1,200 in minutes via a simple online/mobile application
Brand at a Glance
60%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Nimble NPS
Nimble's Net Promoter Score (NPS) is a 32 with 61% Promoters, 10% Passives, and 29% Detractors. Net Promoter Score tracks whether Nimble's customers would recommend using the product based on a scale of -100 to 100.
Nimble Overall NPS
| 61% | Promoters |
|---|---|
| 10% | Passives |
| 29% | Detractors |
Nimble NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 35 | Aug 2020 | 35 |
Jul 2021 35 | Jul 2021 | 35 |
Nov 2022 37 | Nov 2022 | 37 |
Feb 2023 35 | Feb 2023 | 35 |
Sep 2023 32 | Sep 2023 | 32 |
Oct 2023 30 | Oct 2023 | 30 |
May 2024 32 | May 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nimble NPS by Usage
Nimble's NPS was rated the highest by customers who have used Nimble's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Nimble Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Nimble users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nimble Customer Loyalty Score by Usage
Nimble's Customer Loyalty score was rated 70% by customers who have used Nimble's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nimble Product Quality
4.1/5
Nimble has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Nimble Product Information
Nimble serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Nimble supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Nimble’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Sports & Entertainment industry rated Nimble's product the highest. Reviewers from the Tech industry rated Nimble the lowest at 3.6.
- Website
- http://www.nimble.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
FinTech
Languages Supported
English
Product Type
CRM Software
Email Marketing Software
Lead Management Software
Sales Force Automation Software
Contact Management Software
Predictive Lead Scoring Software
Online CRM Software
Construction CRM Software
Social CRM Software
Financial CRM Software
Real Estate CRM Software
Healthcare CRM Software
Quick Insights into Nimble Product Quality
Nimble's Product Quality score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers who have used Nimble's products/services for 2 to 5 Years.
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Ranked Nimble Product Quality the Highest
Ranked Nimble Product Quality the Lowest
Nimble Product Quality Score by Usage
Nimble's Product Quality score was rated the highest by customers who have used Nimble's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nimble Product Quality Score by Industry
Nimble's Product Quality score was rated the highest by Sports & Entertainment industry customers, and the lowest by Tech industry customers.
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Nimble Pricing
Nimble ROI & Value For Money
4.1/5
Nimble has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Nimble Pricing Plans
Nimble has a pricing structure that accommodates small and medium businesses. Starting from $12/month, Nimble uses a subscription model and offers the following: Nimble offers pricing plans starting at $12 per user/month for our Contact plan and $25 per user/month for our Business plan. Compare plans at ni.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Tech industry think that they had the lowest ROI from Nimble.
Who Uses Nimble?
Small Businesses
Medium Businesses
Quick Insights into Nimble ROI
Nimble's ROI score was rated highest by customers who have used Nimble's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked Nimble ROI the Highest
Ranked Nimble ROI the Lowest
Nimble ROI Score by Usage
Nimble's ROI score was rated 4.6 stars by customers who have used Nimble's products/services for Less than 1 Year.
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Nimble ROI Score by Industry
Nimble's ROI score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Nimble Customer Satisfaction (CSAT)
Nimble Customer Satisfaction (CSAT) Score
75 / 100
Nimble has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nimble Customer Satisfaction
Nimble's Customer Satisfaction score was rated highest by customers who have used Nimble's products/services for Less than 1 Year.
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Ranked Nimble Customer Satisfaction the Highest
Nimble Customer Satisfaction Score by Usage
Nimble's Customer Satisfaction score was rated 100 points by customers who have used Nimble's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nimble Customer Service
3.5/5
Nimble has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Nimble's Customer Service
Address
Level 6, The Seabank Building, 12-14 Marine Parade, San Francisco, CA
Website
http://www.nimble.com
Phone Number
133 156
Quick Insights into Nimble Customer Service
Nimble's Customer Service score was rated highest by customers who have used Nimble's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Nimble's Customer Service score.
Ranked Nimble Customer Service the Highest
Nimble Customer Service Score by Usage
Nimble's Customer Service score was rated 4.6 stars by customers who have used Nimble's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nimble as an Employer
4.6/5
Nimble has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nimble scored a 32 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Nimble would recommend the brand to a friend. ENPS measures how likely Nimble employees would recommend working at Nimble to a friend.
Net Promoter Score
32
NPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
