-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
panOpen
Marketing or Exec? Claim Your Free Account
About panOpen's Brand
A modular technology and services company that provides the tools for educational publishers and academic institutions to rapidly convert ebooks into fully-developed courses at scale and compete in a growing digital environment.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
panOpen NPS
panOpen's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether panOpen's customers would recommend using the product based on a scale of -100 to 100.
panOpen Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
panOpen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
panOpen Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of panOpen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
panOpen Product Quality
1.5/5
panOpen has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock panOpen's overall Product Quality score rated by its users and customers.
panOpen Product Information
panOpen’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.panopen.com
- Company Size
- 1-10 Employees
Industry
Education
panOpen Pricing
panOpen ROI & Value For Money
1.5/5
panOpen has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock panOpen's overall ROI score rated by its users and customers.
panOpen Customer Service
1.5/5
panOpen has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock panOpen's overall Customer Service score rated by its users and customers.
About panOpen's Customer Service
Address
335 Madison Ave, York, NY 10017
Website
http://www.panopen.com
panOpen as an Employer
4.2/5
panOpen has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
panOpen scored a -100 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of panOpen would recommend the brand to a friend. ENPS measures how likely panOpen employees would recommend working at panOpen to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
