-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
1stDibs
Marketing or Exec? Claim Your Free Account
About 1stDibs' Brand
1stdibs, an online marketplace, connects dealers to consumers interested in antiques, design, fine jewelry, vintage fashion, and art.
Brand at a Glance
64%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
1stDibs CMO
1stDibs NPS
1stDibs's Net Promoter Score (NPS) is a -34 with 28% Promoters, 10% Passives, and 62% Detractors. Net Promoter Score tracks whether 1stDibs's customers would recommend using the product based on a scale of -100 to 100.
1stDibs Overall NPS
| 28% | Promoters |
|---|---|
| 10% | Passives |
| 62% | Detractors |
1stDibs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -27 | Sep 2022 | -27 |
Oct 2022 -30 | Oct 2022 | -30 |
Mar 2023 -32 | Mar 2023 | -32 |
Apr 2023 -34 | Apr 2023 | -34 |
May 2023 -36 | May 2023 | -36 |
Jun 2023 -39 | Jun 2023 | -39 |
Sep 2023 -39 | Sep 2023 | -39 |
Feb 2024 -37 | Feb 2024 | -37 |
Mar 2024 -35 | Mar 2024 | -35 |
Apr 2024 -36 | Apr 2024 | -36 |
Dec 2024 -36 | Dec 2024 | -36 |
Dec 2025 -34 | Dec 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1stDibs NPS by Gender
Female customers rated 1stDibs's NPS 15 points higher than Male customers.
Male
-57
1stDibs's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-42
1stDibs's NPS was rated -42 by Female customers on Comparably.
23%
Promoters
12%
Passives
65%
Detractors
1stDibs NPS by Ethnicity
1stDibs's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
1stDibs NPS by Age
1stDibs's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
1stDibs NPS by Usage
1stDibs's NPS was rated the highest by customers who have used 1stDibs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
1stDibs Customer Reviews
Out of the 4 1stDibs customer reviews 1 was positive and 3 were constructive. 1stDibs customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
1stDibs Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of 1stDibs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1stDibs Customer Loyalty Score by Gender
Female customers rated 1stDibs's Customer Loyalty score 43% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 1stDibs.
Male
36%
Yes
Female
79%
Yes
1stDibs Customer Loyalty Score by Ethnicity
1stDibs's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 1stDibs.
55
out of 100
Caucasian
1stDibs Customer Loyalty Score by Age
1stDibs's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of 1stDibs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 40% | 46-50 | 40% |
66+ 55% | 66+ | 55% |
1stDibs Customer Loyalty Score by Usage
1stDibs's Customer Loyalty score was rated the highest by customers who have used 1stDibs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
1stDibs Customer Loyalty Score by Industry
1stDibs's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
1stDibs Product Quality
2.7/5
1stDibs has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 1stDibs' overall Product Quality score rated by its users and customers.
1stDibs Product Information
1stDibs’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated 1stDibs's product the highest. Reviewers from the Architecture and Planning industry rated 1stDibs the lowest at 2.7.
- Website
- http://www.1stdibs.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into 1stDibs Product Quality
1stDibs's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked 1stDibs' Product Quality.
Ranked 1stDibs Product Quality the Highest
Ranked 1stDibs Product Quality the Lowest
1stDibs Product Quality Score by Gender
Female customers rated 1stDibs's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 1stDibs.
Male
2.3/5
Female
2.5/5
1stDibs Product Quality Score by Ethnicity
1stDibs's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 1stDibs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
1stDibs Product Quality Score by Age
1stDibs's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of 1stDibs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
46-50 3.1 | 46-50 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
1stDibs Product Quality Score by Usage
1stDibs's Product Quality score was rated the highest by customers who have used 1stDibs's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
1stDibs Product Quality Score by Industry
1stDibs's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
1stDibs Pricing
1stDibs ROI & Value For Money
2.4/5
1stDibs has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock 1stDibs' overall ROI score rated by its users and customers.
1stDibs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Architecture and Planning industry think that they had the lowest ROI from 1stDibs.
Quick Insights into 1stDibs ROI
1stDibs's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used 1stDibs's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked 1stDibs' ROI score.
Ranked 1stDibs ROI the Highest
Ranked 1stDibs ROI the Lowest
1stDibs ROI Score by Gender
Male customers rated 1stDibs's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of 1stDibs.
Male
2.3/5
Female
2.2/5
1stDibs ROI Score by Ethnicity
1stDibs's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 1stDibs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
1stDibs ROI Score by Age
1stDibs's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of 1stDibs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
46-50 1.8 | 46-50 | 1.8 |
66+ 1.6 | 66+ | 1.6 |
1stDibs ROI Score by Usage
1stDibs's ROI score was rated the highest by customers who have used 1stDibs's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
1stDibs ROI Score by Industry
1stDibs's ROI score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
1stDibs Customer Satisfaction (CSAT)
1stDibs Customer Satisfaction (CSAT) Score
37 / 100
1stDibs has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
19%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 1stDibs Customer Satisfaction
1stDibs's Customer Satisfaction score was rated highest by customers who have used 1stDibs's products/services for Less than 1 Year, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked 1stDibs' Customer Satisfaction.
Ranked 1stDibs Customer Satisfaction the Highest
Ranked 1stDibs Customer Satisfaction the Lowest
1stDibs Customer Satisfaction Score by Gender
Male customers rated 1stDibs's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 1stDibs.
33 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
30 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 60% |
1stDibs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
1stDibs' Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 1stDibs.
41 / 100
Very Satisfied
8%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
51%
1stDibs Customer Satisfaction Score by Age
1stDibs's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of 1stDibs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 20% | |||||||||||||||
| 66+ | 0% |
1stDibs Customer Satisfaction Score by Usage
1stDibs's Customer Satisfaction score was rated the highest by customers who have used 1stDibs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
1stDibs Customer Satisfaction Score by Industry
1stDibs's Customer Satisfaction score was rated 33 points by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "1stDibs Customer Satisfaction Score by Industry",
"text": "1stDibs's Customer Satisfaction score was rated 33 points by Architecture and Planning industry customers.",
"bars": [
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "1stDibs's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}1stDibs Customer Service
2.3/5
1stDibs has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock 1stDibs' overall Customer Service score rated by its users and customers.
About 1stDibs's Customer Service
Address
51 Astor Place, 3rd Floor, New York City, NY 10003
Website
http://www.1stdibs.com
Phone Number
212-627-3927
Quick Insights into 1stDibs Customer Service
1stDibs's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used 1stDibs's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked 1stDibs' Customer Service score.
Ranked 1stDibs Customer Service the Highest
Ranked 1stDibs Customer Service the Lowest
1stDibs Customer Service Score by Gender
Female customers rated 1stDibs's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 1stDibs.
Male
1.7/5
Female
2.2/5
1stDibs Customer Service Score by Ethnicity
1stDibs's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 1stDibs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
1stDibs Customer Service Score by Age
1stDibs's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of 1stDibs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
1stDibs Customer Service Score by Usage
1stDibs's Customer Service score was rated the highest by customers who have used 1stDibs's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
1stDibs Customer Service Score by Industry
1stDibs's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
1stDibs as an Employer
4.0/5
1stDibs has a 4.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
1stDibs scored a -34 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of 1stDibs would recommend the brand to a friend. ENPS measures how likely 1stDibs employees would recommend working at 1stDibs to a friend.
Net Promoter Score
-34
NPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 52% | Promoters |
|---|---|
| 10% | Passive |
| 38% | Detractors |
