0
NPS
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1WorldSync
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About 1WorldSync's Brand
1WorldSync is the premier global network for trusted product information, used by 25,000+ brands, digital content providers and their trading communities.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
1WorldSync NPS
1WorldSync's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether 1WorldSync's customers would recommend using the product based on a scale of -100 to 100.
1WorldSync Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
1WorldSync NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1WorldSync Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 1WorldSync users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1WorldSync Product Quality
2/5
1WorldSync has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock 1WorldSync's overall Product Quality score rated by its users and customers.
1WorldSync Product Information
1WorldSync’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.1worldsync.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Marketplaces
1WorldSync Pricing
1WorldSync ROI & Value For Money
1.5/5
1WorldSync has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 1WorldSync's overall ROI score rated by its users and customers.
1WorldSync Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
1WorldSync Customer Service
1.5/5
1WorldSync has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 1WorldSync's overall Customer Service score rated by its users and customers.
About 1WorldSync's Customer Service
Address
300 S Riverside Plaza, Chicago, IL 60661
Website
http://www.1worldsync.com/
1WorldSync's Social Links
1WorldSync as an Employer
3.0/5
1WorldSync has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
1WorldSync scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of 1WorldSync would recommend the brand to a friend. ENPS measures how likely 1WorldSync employees would recommend working at 1WorldSync to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
