57
NPS
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2020 Companies
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About 2020 Companies' Brand
2020 Companies is a leading provider of Brand Advocates, Sales Reps, and Merchandisers, executing innovative JIT sales, marketing, and merchandising solutions.
Brand at a Glance
84%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
2020 Companies NPS
2020 Companies's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether 2020 Companies's customers would recommend using the product based on a scale of -100 to 100.
2020 Companies Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
2020 Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2024 67 | May 2024 | 67 |
Feb 2025 68 | Feb 2025 | 68 |
Apr 2025 57 | Apr 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
2020 Companies NPS by Gender
Male customers rated 2020 Companies's NPS 41 points higher than Female customers.
Male
75
2020 Companies's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
34
2020 Companies's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
2020 Companies NPS by Usage
2020 Companies's NPS was rated 50 points by customers who have used 2020 Companies's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
2020 Companies Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of 2020 Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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2020 Companies Customer Loyalty Score by Gender
2020 Companies's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
2020 Companies Customer Loyalty Score by Usage
2020 Companies's Customer Loyalty score was rated 100% by customers who have used 2020 Companies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
2020 Companies Product Quality
3.5/5
2020 Companies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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2020 Companies Product Information
2020 Companies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://2020Companies.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Quick Insights into 2020 Companies Product Quality
2020 Companies's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked 2020 Companies Product Quality the Highest
Ranked 2020 Companies Product Quality the Lowest
2020 Companies Product Quality Score by Gender
Male customers rated 2020 Companies's Product Quality score 1.2 stars higher than Female customers.
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Male
4.7/5
Female
3.5/5
2020 Companies Product Quality Score by Usage
2020 Companies's Product Quality score was rated 3.9 stars by customers who have used 2020 Companies's products/services for 2 to 5 Years.
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2020 Companies Pricing
2020 Companies ROI & Value For Money
3.7/5
2020 Companies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into 2020 Companies ROI
2020 Companies's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked 2020 Companies ROI the Highest
Ranked 2020 Companies ROI the Lowest
2020 Companies ROI Score by Gender
Male customers rated 2020 Companies's ROI score 1.2 stars higher than Female customers.
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Male
4.7/5
Female
3.5/5
2020 Companies ROI Score by Usage
2020 Companies's ROI score was rated 3.9 stars by customers who have used 2020 Companies's products/services for 2 to 5 Years.
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2020 Companies Customer Satisfaction (CSAT)
2020 Companies Customer Satisfaction (CSAT) Score
70 / 100
2020 Companies has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 2020 Companies Customer Satisfaction
2020 Companies's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked 2020 Companies Customer Satisfaction the Highest
Ranked 2020 Companies Customer Satisfaction the Lowest
2020 Companies Customer Satisfaction Score by Gender
Male customers rated 2020 Companies's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 2020 Companies.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
2020 Companies Customer Satisfaction Score by Usage
2020 Companies's Customer Satisfaction score was rated 75 points by customers who have used 2020 Companies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
2020 Companies Customer Service
3.6/5
2020 Companies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About 2020 Companies's Customer Service
Address
1900 W Kirkwood Blvd, Southlake, TX 76092
Website
http://2020Companies.com
Phone Number
817-490-0100
2020 Companies's Social Links
Quick Insights into 2020 Companies Customer Service
2020 Companies's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked 2020 Companies Customer Service the Highest
Ranked 2020 Companies Customer Service the Lowest
2020 Companies Customer Service Score by Gender
Male customers rated 2020 Companies's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 2020 Companies.
Male
4.5/5
Female
3.5/5
2020 Companies Customer Service Score by Usage
2020 Companies's Customer Service score was rated 3.6 stars by customers who have used 2020 Companies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
2020 Companies as an Employer
4.8/5
2020 Companies has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
2020 Companies scored a 57 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of 2020 Companies would recommend the brand to a friend. ENPS measures how likely 2020 Companies employees would recommend working at 2020 Companies to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 87% | Promoters |
|---|---|
| 8% | Passive |
| 5% | Detractors |
