30
NPS
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21 Inc
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About 21 Inc's Brand
21 makes Bitcoin useful for developers.
Brand at a Glance
91%
Customer Loyalty
4.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
21 Inc NPS
21 Inc's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether 21 Inc's customers would recommend using the product based on a scale of -100 to 100.
21 Inc Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
21 Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jun 2021 50 | Jun 2021 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 25 | Mar 2023 | 25 |
Oct 2023 30 | Oct 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
21 Inc Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of 21 Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
21 Inc Product Quality
4.3/5
21 Inc has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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21 Inc Product Information
21 Inc’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://21.co
Industry
Tech
Big Data
FinTech
Hardware and Devices
SaaS
21 Inc Pricing
21 Inc ROI & Value For Money
3.5/5
21 Inc has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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21 Inc Customer Satisfaction (CSAT)
21 Inc Customer Satisfaction (CSAT) Score
88 / 100
21 Inc has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
21 Inc Customer Service
3.5/5
21 Inc has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About 21 Inc's Customer Service
Address
650 Townsend Street, San Francisco, CA 94103
Website
https://21.co
21 Inc as an Employer
3.2/5
21 Inc has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
21 Inc scored a 30 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of 21 Inc would recommend the brand to a friend. ENPS measures how likely 21 Inc employees would recommend working at 21 Inc to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
