-100
NPS
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Brand Page
24Hr Homecare
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About 24Hr Homecare's Brand
24Hr provides home based health care services in California.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
24Hr Homecare NPS
24Hr Homecare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 24Hr Homecare's customers would recommend using the product based on a scale of -100 to 100.
24Hr Homecare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
24Hr Homecare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
24Hr Homecare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 24Hr Homecare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
24Hr Homecare Product Quality
1.5/5
24Hr Homecare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 24Hr Homecare's overall Product Quality score rated by its users and customers.
24Hr Homecare Product Information
24Hr Homecare’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://24hrcares.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare, Hospitals and Medicine
Healthcare
24Hr Homecare Pricing
24Hr Homecare ROI & Value For Money
1.5/5
24Hr Homecare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 24Hr Homecare's overall ROI score rated by its users and customers.
24Hr Homecare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
24Hr Homecare Customer Service
1.5/5
24Hr Homecare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 24Hr Homecare's overall Customer Service score rated by its users and customers.
About 24Hr Homecare's Customer Service
Address
Torrance, CA
Website
http://24hrcares.com/
24Hr Homecare as an Employer
3.5/5
24Hr Homecare has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
24Hr Homecare scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of 24Hr Homecare would recommend the brand to a friend. ENPS measures how likely 24Hr Homecare employees would recommend working at 24Hr Homecare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
