0
NPS
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Brand Page
Results Physiotherapy
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About Results Physiotherapy's Brand
Results Physiotherapy is an Outpatient Orthopedic Physical Therapy Company.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Results Physiotherapy NPS
Results Physiotherapy's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Results Physiotherapy's customers would recommend using the product based on a scale of -100 to 100.
Results Physiotherapy Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Results Physiotherapy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Results Physiotherapy Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Results Physiotherapy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Results Physiotherapy Product Quality
3.5/5
Results Physiotherapy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Results Physiotherapy's overall Product Quality score rated by its users and customers.
Results Physiotherapy Product Information
Results Physiotherapy’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Results Physiotherapy Pricing
Results Physiotherapy ROI & Value For Money
3/5
Results Physiotherapy has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Results Physiotherapy's overall ROI score rated by its users and customers.
Results Physiotherapy Customer Satisfaction (CSAT)
Results Physiotherapy Customer Satisfaction (CSAT) Score
50 / 100
Results Physiotherapy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Results Physiotherapy Customer Service
3/5
Results Physiotherapy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Results Physiotherapy's overall Customer Service score rated by its users and customers.
About Results Physiotherapy's Customer Service
Address
2001 Mallory Lane, Suite 201, Franklin, TN
Website
http://www.resultsphysiotherapy.com/
Phone Number
(615) 373-1350
Results Physiotherapy as an Employer
2.8/5
Results Physiotherapy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Results Physiotherapy
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Results Physiotherapy scored a 0 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of Results Physiotherapy would recommend the brand to a friend. ENPS measures how likely Results Physiotherapy employees would recommend working at Results Physiotherapy to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
