-28
NPS
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Robbins Brothers Jewelry
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About Robbins Brothers Jewelry's Brand
Since the 1920s Robbins Brothers has made guys feel heroic and women feel weak in the knees.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Robbins Brothers Jewelry NPS
Robbins Brothers Jewelry's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Robbins Brothers Jewelry's customers would recommend using the product based on a scale of -100 to 100.
Robbins Brothers Jewelry Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Robbins Brothers Jewelry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
Jun 2023 -25 | Jun 2023 | -25 |
Aug 2023 0 | Aug 2023 | 0 |
May 2024 -17 | May 2024 | -17 |
Nov 2024 -29 | Nov 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robbins Brothers Jewelry Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Robbins Brothers Jewelry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robbins Brothers Jewelry Product Quality
3/5
Robbins Brothers Jewelry has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Robbins Brothers Jewelry's overall Product Quality score rated by its users and customers.
Robbins Brothers Jewelry Product Information
Robbins Brothers Jewelry’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Robbins Brothers Jewelry Pricing
Robbins Brothers Jewelry ROI & Value For Money
2.8/5
Robbins Brothers Jewelry has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Robbins Brothers Jewelry Customer Satisfaction (CSAT)
Robbins Brothers Jewelry Customer Satisfaction (CSAT) Score
75 / 100
Robbins Brothers Jewelry has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robbins Brothers Jewelry Customer Service
2.9/5
Robbins Brothers Jewelry has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Robbins Brothers Jewelry's Customer Service
Address
Azusa, CA
Website
http://www.robbinsbrothers.com
Phone Number
(800) 295-1543
Robbins Brothers Jewelry as an Employer
4.1/5
Robbins Brothers Jewelry has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of Robbins Brothers Jewelry
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Robbins Brothers Jewelry scored a -28 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Robbins Brothers Jewelry would recommend the brand to a friend. ENPS measures how likely Robbins Brothers Jewelry employees would recommend working at Robbins Brothers Jewelry to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
