67
NPS
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Seattle Seahawks
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About Seattle Seahawks' Brand
Seattle Seahawks is a mobile app developer company and developed an app Seahawks mobile. This app is compatible with iPhon
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Seattle Seahawks NPS
Seattle Seahawks's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Seattle Seahawks's customers would recommend using the product based on a scale of -100 to 100.
Seattle Seahawks Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Seattle Seahawks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
Jul 2024 66 | Jul 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seattle Seahawks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Seattle Seahawks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seattle Seahawks Product Quality
3.2/5
Seattle Seahawks has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Seattle Seahawks' overall Product Quality score rated by its users and customers.
Seattle Seahawks Product Information
Seattle Seahawks’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.seahawks.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Seattle Seahawks Pricing
Seattle Seahawks ROI & Value For Money
4/5
Seattle Seahawks has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Seattle Seahawks' overall ROI score rated by its users and customers.
Seattle Seahawks Customer Satisfaction (CSAT)
Seattle Seahawks Customer Satisfaction (CSAT) Score
50 / 100
Seattle Seahawks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seattle Seahawks Customer Service
4/5
Seattle Seahawks has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Seattle Seahawks' overall Customer Service score rated by its users and customers.
About Seattle Seahawks's Customer Service
Address
Renton, WA
Website
http://www.seahawks.com
Phone Number
4258935066
Seattle Seahawks as an Employer
Consumer vs. Employees
Seattle Seahawks scored a 67 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Seattle Seahawks would recommend the brand to a friend. ENPS measures how likely Seattle Seahawks employees would recommend working at Seattle Seahawks to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
