12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
2Checkout
Marketing or Exec? Claim Your Free Account
About 2Checkout's Brand
2Checkout is a payment platform that enables merchants to accept online and mobile payments from customers.
Brand at a Glance
92%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
2Checkout NPS
2Checkout's Net Promoter Score (NPS) is a 12 with 51% Promoters, 10% Passives, and 39% Detractors. Net Promoter Score tracks whether 2Checkout's customers would recommend using the product based on a scale of -100 to 100.
2Checkout Overall NPS
| 51% | Promoters |
|---|---|
| 10% | Passives |
| 39% | Detractors |
2Checkout NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 21 | Aug 2020 | 21 |
Apr 2021 19 | Apr 2021 | 19 |
May 2021 18 | May 2021 | 18 |
Sep 2021 18 | Sep 2021 | 18 |
Oct 2021 16 | Oct 2021 | 16 |
Nov 2021 13 | Nov 2021 | 13 |
Dec 2021 15 | Dec 2021 | 15 |
Jan 2022 13 | Jan 2022 | 13 |
May 2023 11 | May 2023 | 11 |
Jul 2023 13 | Jul 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
2Checkout NPS by Usage
2Checkout's NPS was rated the highest by customers who have used 2Checkout's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 58 | 5 to 10 Years | 58 |
2Checkout Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of 2Checkout users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
2Checkout Product Quality
3.4/5
2Checkout has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock 2Checkout's overall Product Quality score rated by its users and customers.
2Checkout Product Information
2Checkout serves markets in the United States, Asia, China, Europe, Canada, United Kingdom, and Latin America. 2Checkout supports Web devices and offers products for small, medium, and large sized businesses.
2Checkout’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.2checkout.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Mobile App
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Swedish
Danish
Norwegian
Product Type
Payment Management Software
Payment Gateway Software
Billing & Invoicing Software
Mobile Credit Card Processing Software
License Management Software
2Checkout Pricing
2Checkout ROI & Value For Money
3.2/5
2Checkout has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock 2Checkout's overall ROI score rated by its users and customers.
2Checkout Pricing Plans
2Checkout has a pricing structure that accommodates small, medium, and large businesses.
Who Uses 2Checkout?
Small Businesses
Medium Businesses
Large Enterprises
2Checkout Customer Satisfaction (CSAT)
2Checkout Customer Satisfaction (CSAT) Score
26 / 100
2Checkout has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
2Checkout Customer Service
2.9/5
2Checkout has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock 2Checkout's overall Customer Service score rated by its users and customers.
About 2Checkout's Customer Service
Address
855 Grandview Avenue, Suite 110, Atlanta, GA
Website
https://www.2checkout.com/
2Checkout as an Employer
2.4/5
2Checkout has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
2Checkout scored a 12 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of 2Checkout would recommend the brand to a friend. ENPS measures how likely 2Checkout employees would recommend working at 2Checkout to a friend.
Net Promoter Score
12
NPS Score
| 51% | Promoters |
|---|---|
| 10% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
