-100
NPS
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Brand Page
2nd Watch
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About 2nd Watch's Brand
2nd Watch provides professional and managed services for enterprise workloads in the public cloud.
Brand at a Glance
2/5
Product Quality
2nd Watch NPS
2nd Watch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 2nd Watch's customers would recommend using the product based on a scale of -100 to 100.
2nd Watch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
2nd Watch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
2nd Watch Product Quality
2/5
2nd Watch has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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2nd Watch Product Information
2nd Watch’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.2ndwatch.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
2nd Watch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
2nd Watch as an Employer
4.2/5
2nd Watch has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
2nd Watch scored a -100 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of 2nd Watch would recommend the brand to a friend. ENPS measures how likely 2nd Watch employees would recommend working at 2nd Watch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
