66
NPS
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Young's Market
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About Young's Market's Brand
Young’s Market Company is the distributor of fine wine and spirits in the Western United States.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Young's Market NPS
Young's Market's Net Promoter Score (NPS) is a 66 with 72% Promoters, 22% Passives, and 6% Detractors. Net Promoter Score tracks whether Young's Market's customers would recommend using the product based on a scale of -100 to 100.
Young's Market Overall NPS
| 72% | Promoters |
|---|---|
| 22% | Passives |
| 6% | Detractors |
Young's Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 49 | May 2021 | 49 |
Jun 2021 57 | Jun 2021 | 57 |
Nov 2021 63 | Nov 2021 | 63 |
Dec 2021 55 | Dec 2021 | 55 |
Jan 2022 60 | Jan 2022 | 60 |
Feb 2022 58 | Feb 2022 | 58 |
Dec 2022 62 | Dec 2022 | 62 |
Feb 2023 64 | Feb 2023 | 64 |
Jul 2023 67 | Jul 2023 | 67 |
Sep 2023 69 | Sep 2023 | 69 |
Feb 2024 70 | Feb 2024 | 70 |
Apr 2024 67 | Apr 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Young's Market Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Young's Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Young's Market Product Quality
3.9/5
Young's Market has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Young's Market Product Information
Young's Market’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.youngsmarket.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Young's Market Pricing
Young's Market ROI & Value For Money
4.3/5
Young's Market has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Young's Market Customer Satisfaction (CSAT)
Young's Market Customer Satisfaction (CSAT) Score
82 / 100
Young's Market has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
73%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Young's Market Customer Service
4.3/5
Young's Market has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Young's Market's Customer Service
Address
Tustin, CA
Website
www.youngsmarket.com
Young's Market as an Employer
3.4/5
Young's Market has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Young's Market scored a 66 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Young's Market would recommend the brand to a friend. ENPS measures how likely Young's Market employees would recommend working at Young's Market to a friend.
Net Promoter Score
66
NPS Score
| 72% | Promoters |
|---|---|
| 22% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
