37
NPS
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Brand Page
NJIT
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About NJIT's Brand
NJIT is a public research university that offers education.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
NJIT NPS
NJIT's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether NJIT's customers would recommend using the product based on a scale of -100 to 100.
NJIT Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
NJIT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Dec 2022 40 | Dec 2022 | 40 |
Jan 2023 49 | Jan 2023 | 49 |
May 2023 29 | May 2023 | 29 |
Mar 2024 37 | Mar 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NJIT Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of NJIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NJIT Product Quality
3.9/5
NJIT has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NJIT's overall Product Quality score rated by its users and customers.
NJIT Product Information
NJIT’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.njit.edu
- Company Size
- 1,001-5,000 Employees
Industry
Education
NJIT Pricing
NJIT ROI & Value For Money
4/5
NJIT has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NJIT's overall ROI score rated by its users and customers.
NJIT Customer Satisfaction (CSAT)
NJIT Customer Satisfaction (CSAT) Score
60 / 100
NJIT has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NJIT Customer Service
4/5
NJIT has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NJIT's overall Customer Service score rated by its users and customers.
About NJIT's Customer Service
Address
323 Dr. Martin Luther King, Jr, Bvld., Newark, NJ 07102-1982
Website
http://www.njit.edu
Phone Number
9735963143
NJIT as an Employer
4.2/5
NJIT has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
NJIT scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NJIT would recommend the brand to a friend. ENPS measures how likely NJIT employees would recommend working at NJIT to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
