-30
NPS
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Orange Business Services
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About Orange Business Services' Brand
Orange Business Services is an IT and communications services company that helps companies collaborate, operate, and engage with customers.
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Orange Business Services NPS
Orange Business Services's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Orange Business Services's customers would recommend using the product based on a scale of -100 to 100.
Orange Business Services Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Orange Business Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -66 | Jan 2023 | -66 |
Feb 2023 -25 | Feb 2023 | -25 |
Mar 2023 -40 | Mar 2023 | -40 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -29 | Jul 2023 | -29 |
Nov 2023 -37 | Nov 2023 | -37 |
Apr 2024 -22 | Apr 2024 | -22 |
Oct 2025 -30 | Oct 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orange Business Services NPS by Gender
Orange Business Services's NPS was rated 50 by Male customers on Comparably.
Male
50
Orange Business Services's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Orange Business Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Orange Business Services NPS by Ethnicity
Orange Business Services's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Orange Business Services NPS by Usage
Orange Business Services's NPS was rated 34 points by customers who have used Orange Business Services's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Orange Business Services Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Orange Business Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orange Business Services Customer Loyalty Score by Gender
Orange Business Services's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Orange Business Services.
Male
78%
Yes
Female
N/A
Yes
Orange Business Services Customer Loyalty Score by Ethnicity
Orange Business Services's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Orange Business Services.
70
out of 100
Asian or Pacific Islander
Orange Business Services Customer Loyalty Score by Usage
Orange Business Services's Customer Loyalty score was rated 70% by customers who have used Orange Business Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Orange Business Services Product Quality
3.6/5
Orange Business Services has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Orange Business Services' overall Product Quality score rated by its users and customers.
Orange Business Services Product Information
Orange Business Services’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Quick Insights into Orange Business Services Product Quality
Orange Business Services's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Orange Business Services' Product Quality.
Ranked Orange Business Services Product Quality the Highest
Orange Business Services Product Quality Score by Gender
Orange Business Services's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Orange Business Services.
Male
4.1/5
Female
N/A
Orange Business Services Product Quality Score by Ethnicity
Orange Business Services's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Orange Business Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Orange Business Services Product Quality Score by Usage
Orange Business Services's Product Quality score was rated 3.8 stars by customers who have used Orange Business Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Orange Business Services Pricing
Orange Business Services ROI & Value For Money
3.5/5
Orange Business Services has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Orange Business Services' overall ROI score rated by its users and customers.
Quick Insights into Orange Business Services ROI
Orange Business Services's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Orange Business Services' ROI score.
Ranked Orange Business Services ROI the Highest
Orange Business Services ROI Score by Gender
Orange Business Services's ROI score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Orange Business Services.
Male
4.6/5
Female
N/A
Orange Business Services ROI Score by Ethnicity
Orange Business Services's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Orange Business Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Orange Business Services ROI Score by Usage
Orange Business Services's ROI score was rated 4.5 stars by customers who have used Orange Business Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Orange Business Services Customer Satisfaction (CSAT)
Orange Business Services Customer Satisfaction (CSAT) Score
57 / 100
Orange Business Services has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orange Business Services Customer Service
3.4/5
Orange Business Services has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Orange Business Services' overall Customer Service score rated by its users and customers.
About Orange Business Services's Customer Service
Website
http://www.orange-business.com
Phone Number
33 1 55 54 22 00
Quick Insights into Orange Business Services Customer Service
Orange Business Services's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Orange Business Services' Customer Service score.
Ranked Orange Business Services Customer Service the Highest
Orange Business Services Customer Service Score by Gender
Orange Business Services's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Orange Business Services.
Male
4.5/5
Female
N/A
Orange Business Services Customer Service Score by Ethnicity
Orange Business Services's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Orange Business Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Orange Business Services Customer Service Score by Usage
Orange Business Services's Customer Service score was rated 4.3 stars by customers who have used Orange Business Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Orange Business Services as an Employer
3.5/5
Orange Business Services has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of Orange Business Services
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Orange Business Services scored a -30 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Orange Business Services would recommend the brand to a friend. ENPS measures how likely Orange Business Services employees would recommend working at Orange Business Services to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
