0
NPS
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Fuller Seminary
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About Fuller Seminary's Brand
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Fuller Seminary NPS
Fuller Seminary's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Fuller Seminary's customers would recommend using the product based on a scale of -100 to 100.
Fuller Seminary Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Fuller Seminary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fuller Seminary Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fuller Seminary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fuller Seminary Product Quality
2.7/5
Fuller Seminary has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fuller Seminary's overall Product Quality score rated by its users and customers.
Fuller Seminary Product Information
Fuller Seminary’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Fuller Seminary Pricing
Fuller Seminary ROI & Value For Money
5/5
Fuller Seminary has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Fuller Seminary Customer Satisfaction (CSAT)
Fuller Seminary Customer Satisfaction (CSAT) Score
100 / 100
Fuller Seminary has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fuller Seminary Customer Service
5/5
Fuller Seminary has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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Consumer vs. Employees
Fuller Seminary scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fuller Seminary would recommend the brand to a friend. ENPS measures how likely Fuller Seminary employees would recommend working at Fuller Seminary to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
