0
NPS
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Brand Page
Color
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About Color's Brand
Color is a complete platform for healthcare delivery from population genomics programs to high-throughput COVID-19 testing, Color provides the technology and infrastructure for large-scale health initiatives.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Color NPS
Color's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Color's customers would recommend using the product based on a scale of -100 to 100.
Color Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Color NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Color Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Color users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Color Product Quality
2.7/5
Color has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Color's overall Product Quality score rated by its users and customers.
Color Product Information
Color’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://color.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Color Pricing
Color ROI & Value For Money
2.7/5
Color has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Color's overall ROI score rated by its users and customers.
Color Customer Satisfaction (CSAT)
Color Customer Satisfaction (CSAT) Score
50 / 100
Color has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Color Customer Service
2.7/5
Color has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Color's overall Customer Service score rated by its users and customers.
About Color's Customer Service
Address
Burlingame, CA 94010
Website
https://color.com
Phone Number
1 (844) 352-6567
Color's Social Links
Color as an Employer
3.8/5
Color has a 3.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Color scored a 0 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Color would recommend the brand to a friend. ENPS measures how likely Color employees would recommend working at Color to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
