75
NPS
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InterSystems Corporation
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About InterSystems Corporation's Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
InterSystems Corporation NPS
InterSystems Corporation's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether InterSystems Corporation's customers would recommend using the product based on a scale of -100 to 100.
InterSystems Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
InterSystems Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Nov 2023 75 | Nov 2023 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InterSystems Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of InterSystems Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InterSystems Corporation Product Quality
3.5/5
InterSystems Corporation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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InterSystems Corporation Product Information
InterSystems Corporation’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
InterSystems Corporation Pricing
InterSystems Corporation ROI & Value For Money
3.8/5
InterSystems Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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InterSystems Corporation Customer Satisfaction (CSAT)
InterSystems Corporation Customer Satisfaction (CSAT) Score
33 / 100
InterSystems Corporation has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InterSystems Corporation Customer Service
4.2/5
InterSystems Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About InterSystems Corporation's Customer Service
Website
https://www.intersystems.com/
InterSystems Corporation as an Employer
4.1/5
InterSystems Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
CEO of InterSystems Corporation
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
InterSystems Corporation scored a 75 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of InterSystems Corporation would recommend the brand to a friend. ENPS measures how likely InterSystems Corporation employees would recommend working at InterSystems Corporation to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
