-14
NPS
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Ortho Clinical Diagnostics
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About Ortho Clinical Diagnostics' Brand
Ortho Clinical Diagnostics is a company that makes in vitro diagnostics products.
Brand at a Glance
88%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Ortho Clinical Diagnostics NPS
Ortho Clinical Diagnostics's Net Promoter Score (NPS) is a -14 with 33% Promoters, 20% Passives, and 47% Detractors. Net Promoter Score tracks whether Ortho Clinical Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Ortho Clinical Diagnostics Overall NPS
| 33% | Promoters |
|---|---|
| 20% | Passives |
| 47% | Detractors |
Ortho Clinical Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 66 | Jun 2021 | 66 |
Jul 2021 75 | Jul 2021 | 75 |
Nov 2021 60 | Nov 2021 | 60 |
Feb 2022 66 | Feb 2022 | 66 |
May 2022 43 | May 2022 | 43 |
Jun 2022 11 | Jun 2022 | 11 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 9 | Dec 2022 | 9 |
Sep 2023 8 | Sep 2023 | 8 |
Apr 2024 0 | Apr 2024 | 0 |
Aug 2024 -8 | Aug 2024 | -8 |
Feb 2025 -13 | Feb 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ortho Clinical Diagnostics Customer Reviews
Out of the 2 Ortho Clinical Diagnostics customer reviews 0 were positive and 2 were constructive. Ortho Clinical Diagnostics customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ortho Clinical Diagnostics Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Ortho Clinical Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ortho Clinical Diagnostics Product Quality
3.7/5
Ortho Clinical Diagnostics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ortho Clinical Diagnostics' overall Product Quality score rated by its users and customers.
Ortho Clinical Diagnostics Product Information
Ortho Clinical Diagnostics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Industry
Tech
Business Services
Small Business Services
Ortho Clinical Diagnostics Pricing
Ortho Clinical Diagnostics ROI & Value For Money
3.5/5
Ortho Clinical Diagnostics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ortho Clinical Diagnostics Customer Satisfaction (CSAT)
Ortho Clinical Diagnostics Customer Satisfaction (CSAT) Score
67 / 100
Ortho Clinical Diagnostics has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ortho Clinical Diagnostics Customer Service
3.3/5
Ortho Clinical Diagnostics has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ortho Clinical Diagnostics' overall Customer Service score rated by its users and customers.
About Ortho Clinical Diagnostics's Customer Service
Address
1001 US Highway 202, Raritan, NJ United States of America
Website
https://www.orthoclinicaldiagnostics.com/
Ortho Clinical Diagnostics as an Employer
2.7/5
Ortho Clinical Diagnostics has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Ortho Clinical Diagnostics
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ortho Clinical Diagnostics scored a -14 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Ortho Clinical Diagnostics would recommend the brand to a friend. ENPS measures how likely Ortho Clinical Diagnostics employees would recommend working at Ortho Clinical Diagnostics to a friend.
Net Promoter Score
-14
NPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 22% | Promoters |
|---|---|
| 19% | Passive |
| 59% | Detractors |
