-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hibu
Marketing or Exec? Claim Your Free Account
About Hibu's Brand
Hibu is an internet services company that helps communities thrive by facilitating connections between consumers and merchants.
Brand at a Glance
58%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Hibu NPS
Hibu's Net Promoter Score (NPS) is a -37 with 26% Promoters, 11% Passives, and 63% Detractors. Net Promoter Score tracks whether Hibu's customers would recommend using the product based on a scale of -100 to 100.
Hibu Overall NPS
| 26% | Promoters |
|---|---|
| 11% | Passives |
| 63% | Detractors |
Hibu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -37 | Apr 2024 | -37 |
May 2024 -28 | May 2024 | -28 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -35 | Jul 2024 | -35 |
Aug 2024 -37 | Aug 2024 | -37 |
Nov 2024 -37 | Nov 2024 | -37 |
Dec 2024 -39 | Dec 2024 | -39 |
Jan 2025 -42 | Jan 2025 | -42 |
Mar 2025 -44 | Mar 2025 | -44 |
Apr 2025 -42 | Apr 2025 | -42 |
Aug 2025 -44 | Aug 2025 | -44 |
Jan 2026 -37 | Jan 2026 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hibu NPS by Gender
Male customers rated Hibu's NPS 17 points higher than Female customers.
Male
-46
Hibu's NPS was rated -46 by Male customers on Comparably.
23%
Promoters
8%
Passives
69%
Detractors
Female
-63
Hibu's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Hibu NPS by Ethnicity
Hibu's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black -50 | African American/Black | -50 |
Hibu NPS by Age
Hibu's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Hibu NPS by Usage
Hibu's NPS was rated the highest by customers who have used Hibu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
Hibu Customer Reviews
Out of the 5 Hibu customer reviews 3 were positive and 2 were constructive. Hibu customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hibu Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Hibu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hibu Customer Loyalty Score by Gender
Male customers rated Hibu's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hibu.
Male
65%
Yes
Female
55%
Yes
Hibu Customer Loyalty Score by Ethnicity
Hibu's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hibu.
64
out of 100
Caucasian
64
out of 100
Hispanic or Latino
78
out of 100
African American/Black
Hibu Customer Loyalty Score by Age
Hibu's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hibu.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
41-45 70% | 41-45 | 70% |
Hibu Customer Loyalty Score by Usage
Hibu's Customer Loyalty score was rated the highest by customers who have used Hibu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hibu Customer Loyalty Score by Industry
Hibu's Customer Loyalty score was rated 40% by both Business and Consumer Services and Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hibu Product Quality
2.3/5
Hibu has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hibu's overall Product Quality score rated by its users and customers.
Hibu Product Information
Hibu’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Hibu's product the highest.
- Website
- https://hibu.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Hibu Product Quality
Hibu's Product Quality score was rated highest by customers who have used Hibu's products/services for 2 to 5 Years, and rated lowest by customers who have used Hibu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Hibu's Product Quality.
Ranked Hibu Product Quality the Highest
Ranked Hibu Product Quality the Lowest
Hibu Product Quality Score by Gender
Male customers rated Hibu's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hibu.
Male
2.2/5
Female
1.6/5
Hibu Product Quality Score by Ethnicity
Hibu's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hibu.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 2.2 | African American/Black | 2.2 |
Hibu Product Quality Score by Age
Hibu's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hibu.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 3.1 | 26-30 | 3.1 |
41-45 2.9 | 41-45 | 2.9 |
Hibu Product Quality Score by Usage
Hibu's Product Quality score was rated the highest by customers who have used Hibu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hibu Product Quality Score by Industry
Hibu's Product Quality score was rated 1.5 stars by both Business and Consumer Services and Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hibu Pricing
Hibu ROI & Value For Money
2/5
Hibu has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hibu's overall ROI score rated by its users and customers.
Hibu Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into Hibu ROI
Hibu's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Hibu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Hibu's ROI score.
Ranked Hibu ROI the Highest
Ranked Hibu ROI the Lowest
Hibu ROI Score by Gender
Male customers rated Hibu's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hibu.
Male
1.9/5
Female
1.5/5
Hibu ROI Score by Ethnicity
Hibu's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hibu.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 1.9 | African American/Black | 1.9 |
Hibu ROI Score by Age
Hibu's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hibu.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 3.1 | 26-30 | 3.1 |
41-45 2.6 | 41-45 | 2.6 |
Hibu ROI Score by Usage
Hibu's ROI score was rated the highest by customers who have used Hibu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hibu ROI Score by Industry
Hibu's ROI score was rated 1.5 stars by both Business and Consumer Services and Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hibu Customer Satisfaction (CSAT)
Hibu Customer Satisfaction (CSAT) Score
31 / 100
Hibu has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
8%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hibu Customer Satisfaction
Hibu's Customer Satisfaction score was rated highest by customers who have used Hibu's products/services for 2 to 5 Years, and rated lowest by customers who have used Hibu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Hibu's Customer Satisfaction.
Ranked Hibu Customer Satisfaction the Highest
Ranked Hibu Customer Satisfaction the Lowest
Hibu Customer Satisfaction Score by Gender
Male customers rated Hibu's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hibu.
31 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 54% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Hibu Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hibu's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hibu.
30 / 100
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Hibu's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hibu.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to African American/Black
Hibu's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hibu.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Hibu Customer Satisfaction Score by Age
Hibu's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hibu.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 41-45 | 50% |
Hibu Customer Satisfaction Score by Usage
Hibu's Customer Satisfaction score was rated the highest by customers who have used Hibu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hibu Customer Satisfaction Score by Industry
Hibu's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hibu Customer Satisfaction Score by Industry",
"text": "Hibu's Customer Satisfaction score was rated 0 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hibu's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Hibu Customer Service
2.2/5
Hibu has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hibu's overall Customer Service score rated by its users and customers.
About Hibu's Customer Service
Address
Forbury Road Reading,
Website
https://hibu.com/
Phone Number
516-730-1900
Quick Insights into Hibu Customer Service
Hibu's Customer Service score was rated highest by customers who have used Hibu's products/services for 2 to 5 Years, and rated lowest by customers who have used Hibu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Hibu's Customer Service score.
Ranked Hibu Customer Service the Highest
Ranked Hibu Customer Service the Lowest
Hibu Customer Service Score by Gender
Male customers rated Hibu's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hibu.
Male
2.1/5
Female
1.9/5
Hibu Customer Service Score by Ethnicity
Hibu's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hibu.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.4 | African American/Black | 2.4 |
Hibu Customer Service Score by Age
Hibu's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hibu.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3.3 | 26-30 | 3.3 |
41-45 2.9 | 41-45 | 2.9 |
Hibu Customer Service Score by Usage
Hibu's Customer Service score was rated the highest by customers who have used Hibu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hibu Customer Service Score by Industry
Hibu's Customer Service score was rated 1.5 stars by both Business and Consumer Services and Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hibu as an Employer
3.7/5
Hibu has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Hibu scored a -37 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Hibu would recommend the brand to a friend. ENPS measures how likely Hibu employees would recommend working at Hibu to a friend.
Net Promoter Score
-37
NPS Score
| 26% | Promoters |
|---|---|
| 11% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
