25
NPS
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IGS
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About IGS' Brand
Isom Global Strategies provides strategic marketing and management solutions.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
5/5
Pricing
3.5/5
Customer Service
IGS NPS
IGS's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether IGS's customers would recommend using the product based on a scale of -100 to 100.
IGS Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
IGS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
Oct 2023 25 | Oct 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IGS Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of IGS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IGS Product Quality
2.7/5
IGS has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IGS' overall Product Quality score rated by its users and customers.
IGS Product Information
IGS’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.isomglobal.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
IGS Pricing
IGS ROI & Value For Money
5/5
IGS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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IGS Customer Satisfaction (CSAT)
IGS Customer Satisfaction (CSAT) Score
100 / 100
IGS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IGS Customer Service
3.5/5
IGS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About IGS's Customer Service
Address
Washington, DC United States of America
Website
www.isomglobal.com
IGS as an Employer
3.9/5
IGS has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IGS scored a 25 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of IGS would recommend the brand to a friend. ENPS measures how likely IGS employees would recommend working at IGS to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
