-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Symbotic LLC
Marketing or Exec? Claim Your Free Account
About Symbotic LLC's Brand
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Symbotic LLC NPS
Symbotic LLC's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Symbotic LLC's customers would recommend using the product based on a scale of -100 to 100.
Symbotic LLC Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Symbotic LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 33 | May 2023 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Sep 2024 -33 | Sep 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symbotic LLC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Symbotic LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Symbotic LLC Product Quality
3/5
Symbotic LLC has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Symbotic LLC's overall Product Quality score rated by its users and customers.
Symbotic LLC Product Information
Symbotic LLC’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.symbotic.com/
- Company Size
- 501-1,000 Employees
Symbotic LLC Pricing
Symbotic LLC ROI & Value For Money
3.7/5
Symbotic LLC has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Symbotic LLC's overall ROI score rated by its users and customers.
Symbotic LLC Customer Satisfaction (CSAT)
Symbotic LLC Customer Satisfaction (CSAT) Score
25 / 100
Symbotic LLC has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Symbotic LLC Customer Service
3.8/5
Symbotic LLC has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Symbotic LLC's overall Customer Service score rated by its users and customers.
About Symbotic LLC's Customer Service
Website
http://www.symbotic.com/
Symbotic LLC as an Employer
Consumer vs. Employees
Symbotic LLC scored a -34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Symbotic LLC would recommend the brand to a friend. ENPS measures how likely Symbotic LLC employees would recommend working at Symbotic LLC to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
