0
NPS
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MMC HR
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About MMC HR's Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
MMC HR NPS
MMC HR's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MMC HR's customers would recommend using the product based on a scale of -100 to 100.
MMC HR Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MMC HR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MMC HR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MMC HR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MMC HR Product Quality
1.5/5
MMC HR has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MMC HR's overall Product Quality score rated by its users and customers.
MMC HR Product Information
MMC HR’s product quality score is a 1.5 out of 5 as rated by its users and customers.
MMC HR Pricing
MMC HR ROI & Value For Money
3/5
MMC HR has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MMC HR's overall ROI score rated by its users and customers.
MMC HR Customer Service
3.5/5
MMC HR has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MMC HR's overall Customer Service score rated by its users and customers.
MMC HR as an Employer
Consumer vs. Employees
MMC HR scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of MMC HR would recommend the brand to a friend. ENPS measures how likely MMC HR employees would recommend working at MMC HR to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
