23
NPS
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Clearesult
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About Clearesult's Brand
"CLEAResult designs and delivers energy optimization services for residential, electric, gas and water utility companies."
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Clearesult NPS
Clearesult's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Clearesult's customers would recommend using the product based on a scale of -100 to 100.
Clearesult Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Clearesult NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 17 | Mar 2022 | 17 |
Apr 2022 -1 | Apr 2022 | -1 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 9 | Dec 2023 | 9 |
Jan 2024 17 | Jan 2024 | 17 |
Mar 2024 8 | Mar 2024 | 8 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 20 | Aug 2024 | 20 |
Sep 2024 25 | Sep 2024 | 25 |
Sep 2025 16 | Sep 2025 | 16 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clearesult Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Clearesult users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clearesult Product Quality
3.6/5
Clearesult has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Clearesult Product Information
Clearesult’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.clearesult.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Clearesult Pricing
Clearesult ROI & Value For Money
3.6/5
Clearesult has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Clearesult Customer Satisfaction (CSAT)
Clearesult Customer Satisfaction (CSAT) Score
77 / 100
Clearesult has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clearesult Customer Service
3.5/5
Clearesult has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Clearesult's Customer Service
Address
Austin, TX
Website
http://www.clearesult.com/
Clearesult as an Employer
4.3/5
Clearesult has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Clearesult scored a 23 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Clearesult would recommend the brand to a friend. ENPS measures how likely Clearesult employees would recommend working at Clearesult to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
