-68
NPS
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COIT
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About COIT's Brand
Brand at a Glance
57%
Customer Loyalty
1.7/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
COIT NPS
COIT's Net Promoter Score (NPS) is a -68 with 16% Promoters, 0% Passives, and 84% Detractors. Net Promoter Score tracks whether COIT's customers would recommend using the product based on a scale of -100 to 100.
COIT Overall NPS
| 16% | Promoters |
|---|---|
| 0% | Passives |
| 84% | Detractors |
COIT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 -71 | Jan 2022 | -71 |
May 2022 -55 | May 2022 | -55 |
Sep 2022 -60 | Sep 2022 | -60 |
Mar 2023 -67 | Mar 2023 | -67 |
Apr 2023 -71 | Apr 2023 | -71 |
Jun 2023 -75 | Jun 2023 | -75 |
May 2024 -77 | May 2024 | -77 |
Nov 2024 -67 | Nov 2024 | -67 |
Aug 2025 -69 | Aug 2025 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
COIT NPS by Gender
Female customers rated COIT's NPS 34 points higher than Male customers.
Male
-100
COIT's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-66
COIT's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
COIT NPS by Ethnicity
COIT's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
COIT NPS by Age
COIT's NPS was rated -66 points by customers ages 66+ on Comparably.
COIT NPS by Usage
COIT's NPS was rated the highest by customers who have used COIT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
COIT Customer Reviews
Out of the 2 COIT customer reviews 0 were positive and 2 were constructive. COIT customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
COIT Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of COIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
COIT Customer Loyalty Score by Gender
Male customers rated COIT's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of COIT.
Male
64%
Yes
Female
55%
Yes
COIT Customer Loyalty Score by Ethnicity
COIT's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of COIT.
64
out of 100
Caucasian
COIT Customer Loyalty Score by Age
COIT's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of COIT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
COIT Customer Loyalty Score by Usage
COIT's Customer Loyalty score was rated the highest by customers who have used COIT's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
COIT Product Quality
1.7/5
COIT has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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COIT Product Information
COIT’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- https://www.coit.com/
- Company Size
- 201-500 Employees
Quick Insights into COIT Product Quality
COIT's Product Quality score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked COIT Product Quality the Highest
Ranked COIT Product Quality the Lowest
COIT Product Quality Score by Gender
COIT's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of COIT.
Male
1.5/5
Female
1.5/5
COIT Product Quality Score by Ethnicity
COIT's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of COIT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
COIT Product Quality Score by Age
COIT's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of COIT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
COIT Product Quality Score by Usage
COIT's Product Quality score was rated 1.6 stars by customers who have used COIT's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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COIT Pricing
COIT ROI & Value For Money
1.6/5
COIT has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into COIT ROI
COIT's ROI score was rated highest by customers who have used COIT's products/services for Less than 1 Year, and rated lowest by customers who have used COIT's products/services for Over 10 Years.
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Ranked COIT ROI the Highest
Ranked COIT ROI the Lowest
COIT ROI Score by Gender
COIT's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of COIT.
Male
1.5/5
Female
1.5/5
COIT ROI Score by Ethnicity
COIT's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of COIT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
COIT ROI Score by Age
COIT's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of COIT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
COIT ROI Score by Usage
COIT's ROI score was rated the highest by customers who have used COIT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
COIT Customer Satisfaction (CSAT)
COIT Customer Satisfaction (CSAT) Score
25 / 100
COIT has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into COIT Customer Satisfaction
COIT's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked COIT's Customer Satisfaction.
Ranked COIT Customer Satisfaction the Highest
Ranked COIT Customer Satisfaction the Lowest
COIT Customer Satisfaction Score by Gender
Female customers rated COIT's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of COIT.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
COIT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
COIT's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of COIT.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
COIT Customer Satisfaction Score by Age
COIT's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of COIT.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
COIT Customer Satisfaction Score by Usage
COIT's Customer Satisfaction score was rated 25 points by customers who have used COIT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
COIT Customer Service
1.7/5
COIT has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About COIT's Customer Service
Website
https://www.coit.com/
Phone Number
+1 973 929 0152
Quick Insights into COIT Customer Service
COIT's Customer Service score was rated highest by customers who have used COIT's products/services for Less than 1 Year, and rated lowest by customers who have used COIT's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked COIT's Customer Service score.
Ranked COIT Customer Service the Highest
Ranked COIT Customer Service the Lowest
COIT Customer Service Score by Gender
COIT's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of COIT.
Male
1.5/5
Female
1.5/5
COIT Customer Service Score by Ethnicity
COIT's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of COIT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
COIT Customer Service Score by Age
COIT's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of COIT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
COIT Customer Service Score by Usage
COIT's Customer Service score was rated the highest by customers who have used COIT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
COIT scored a -68 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of COIT would recommend the brand to a friend. ENPS measures how likely COIT employees would recommend working at COIT to a friend.
Net Promoter Score
-68
NPS Score
| 16% | Promoters |
|---|---|
| 0% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
