100
NPS
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Brand Page
Princeton Theological Seminary
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About Princeton Theological Seminary's Brand
Princeton Theological Seminary is a school in Princeton.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Princeton Theological Seminary NPS
Princeton Theological Seminary's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Princeton Theological Seminary's customers would recommend using the product based on a scale of -100 to 100.
Princeton Theological Seminary Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Princeton Theological Seminary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Princeton Theological Seminary Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Princeton Theological Seminary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Princeton Theological Seminary Product Quality
5/5
Princeton Theological Seminary has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Princeton Theological Seminary's overall Product Quality score rated by its users and customers.
Princeton Theological Seminary Product Information
Princeton Theological Seminary’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ptsem.edu/
- Company Size
- 201-500 Employees
Princeton Theological Seminary Pricing
Princeton Theological Seminary ROI & Value For Money
5/5
Princeton Theological Seminary has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Princeton Theological Seminary Customer Satisfaction (CSAT)
Princeton Theological Seminary Customer Satisfaction (CSAT) Score
100 / 100
Princeton Theological Seminary has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Princeton Theological Seminary Customer Service
5/5
Princeton Theological Seminary has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Princeton Theological Seminary's overall Customer Service score rated by its users and customers.
About Princeton Theological Seminary's Customer Service
Address
64 Mercer St, Princeton, NJ United States of America
Website
http://www.ptsem.edu/
Princeton Theological Seminary as an Employer
Consumer vs. Employees
Princeton Theological Seminary scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Princeton Theological Seminary would recommend the brand to a friend. ENPS measures how likely Princeton Theological Seminary employees would recommend working at Princeton Theological Seminary to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
