-51
NPS
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ProHEALTH
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About ProHEALTH's Brand
ProHEALTH Care Associates provides health care services.
Brand at a Glance
76%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
ProHEALTH NPS
ProHEALTH's Net Promoter Score (NPS) is a -51 with 18% Promoters, 13% Passives, and 69% Detractors. Net Promoter Score tracks whether ProHEALTH's customers would recommend using the product based on a scale of -100 to 100.
ProHEALTH Overall NPS
| 18% | Promoters |
|---|---|
| 13% | Passives |
| 69% | Detractors |
ProHEALTH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -52 | Jul 2024 | -52 |
Sep 2024 -53 | Sep 2024 | -53 |
Nov 2024 -54 | Nov 2024 | -54 |
Jan 2025 -50 | Jan 2025 | -50 |
Feb 2025 -50 | Feb 2025 | -50 |
Apr 2025 -49 | Apr 2025 | -49 |
May 2025 -49 | May 2025 | -49 |
Jun 2025 -51 | Jun 2025 | -51 |
Aug 2025 -52 | Aug 2025 | -52 |
Sep 2025 -52 | Sep 2025 | -52 |
Oct 2025 -50 | Oct 2025 | -50 |
Dec 2025 -51 | Dec 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProHEALTH NPS by Gender
Male customers rated ProHEALTH's NPS 53 points higher than Female customers.
Male
-28
ProHEALTH's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
-81
ProHEALTH's NPS was rated -81 by Female customers on Comparably.
6%
Promoters
7%
Passives
87%
Detractors
ProHEALTH NPS by Ethnicity
ProHEALTH's NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
ProHEALTH NPS by Age
ProHEALTH's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
ProHEALTH NPS by Usage
ProHEALTH's NPS was rated the highest by customers who have used ProHEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -47 | Over 10 Years | -47 |
ProHEALTH Customer Reviews
Out of the 6 ProHEALTH customer reviews 5 were positive and 1 was constructive. ProHEALTH customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ProHEALTH Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ProHEALTH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProHEALTH Customer Loyalty Score by Gender
Female customers rated ProHEALTH's Customer Loyalty score 8% higher than Male customers.
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Male
74%
Yes
Female
82%
Yes
ProHEALTH Customer Loyalty Score by Ethnicity
ProHEALTH's Customer Loyalty score was rated 77% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ProHEALTH.
77
out of 100
Caucasian
ProHEALTH Customer Loyalty Score by Age
ProHEALTH's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ProHEALTH.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 64% | 61-65 | 64% |
66+ 80% | 66+ | 80% |
ProHEALTH Customer Loyalty Score by Usage
ProHEALTH's Customer Loyalty score was rated the highest by customers who have used ProHEALTH's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ProHEALTH Customer Loyalty Score by Industry
ProHEALTH's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ProHEALTH Product Quality
2.4/5
ProHEALTH has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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ProHEALTH Product Information
ProHEALTH’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ProHEALTH's product the highest. Reviewers from the Tech industry rated ProHEALTH the lowest at 2.1.
- Website
- www.prohealthcare.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Quick Insights into ProHEALTH Product Quality
ProHEALTH's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
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Ranked ProHEALTH Product Quality the Highest
Ranked ProHEALTH Product Quality the Lowest
ProHEALTH Product Quality Score by Gender
Male customers rated ProHEALTH's Product Quality score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ProHEALTH.
Male
2.7/5
Female
1.5/5
ProHEALTH Product Quality Score by Ethnicity
ProHEALTH's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ProHEALTH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
ProHEALTH Product Quality Score by Age
ProHEALTH's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ProHEALTH.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.7 | 66+ | 2.7 |
ProHEALTH Product Quality Score by Usage
ProHEALTH's Product Quality score was rated the highest by customers who have used ProHEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ProHEALTH Product Quality Score by Industry
ProHEALTH's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ProHEALTH Pricing
ProHEALTH ROI & Value For Money
2.1/5
ProHEALTH has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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ProHEALTH Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from ProHEALTH.
Quick Insights into ProHEALTH ROI
ProHEALTH's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked ProHEALTH ROI the Highest
Ranked ProHEALTH ROI the Lowest
ProHEALTH ROI Score by Gender
Male customers rated ProHEALTH's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ProHEALTH.
Male
2.4/5
Female
1.5/5
ProHEALTH ROI Score by Ethnicity
ProHEALTH's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ProHEALTH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
ProHEALTH ROI Score by Age
ProHEALTH's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ProHEALTH.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.4 | 66+ | 2.4 |
ProHEALTH ROI Score by Usage
ProHEALTH's ROI score was rated the highest by customers who have used ProHEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ProHEALTH ROI Score by Industry
ProHEALTH's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ProHEALTH Customer Satisfaction (CSAT)
ProHEALTH Customer Satisfaction (CSAT) Score
26 / 100
ProHEALTH has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ProHEALTH Customer Satisfaction
ProHEALTH's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked ProHEALTH's Customer Satisfaction.
Ranked ProHEALTH Customer Satisfaction the Highest
Ranked ProHEALTH Customer Satisfaction the Lowest
ProHEALTH Customer Satisfaction Score by Gender
Male customers rated ProHEALTH's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ProHEALTH.
28 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 51% |
14 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 73% |
ProHEALTH Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ProHEALTH's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ProHEALTH.
21 / 100
Very Satisfied
17%
Satisfied
4%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
13%
Very Dissatisfied
57%
ProHEALTH Customer Satisfaction Score by Age
ProHEALTH's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ProHEALTH.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 22% |
ProHEALTH Customer Satisfaction Score by Usage
ProHEALTH's Customer Satisfaction score was rated the highest by customers who have used ProHEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ProHEALTH Customer Satisfaction Score by Industry
ProHEALTH's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}ProHEALTH Customer Service
2.2/5
ProHEALTH has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ProHEALTH's overall Customer Service score rated by its users and customers.
About ProHEALTH's Customer Service
Address
Success, MO United States of America
Website
www.prohealthcare.com
Quick Insights into ProHEALTH Customer Service
ProHEALTH's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ProHEALTH's Customer Service score.
Ranked ProHEALTH Customer Service the Highest
Ranked ProHEALTH Customer Service the Lowest
ProHEALTH Customer Service Score by Gender
Male customers rated ProHEALTH's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ProHEALTH.
Male
2.4/5
Female
1.5/5
ProHEALTH Customer Service Score by Ethnicity
ProHEALTH's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ProHEALTH.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
ProHEALTH Customer Service Score by Age
ProHEALTH's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ProHEALTH.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 2.1 | 66+ | 2.1 |
ProHEALTH Customer Service Score by Usage
ProHEALTH's Customer Service score was rated the highest by customers who have used ProHEALTH's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ProHEALTH Customer Service Score by Industry
ProHEALTH's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ProHEALTH as an Employer
2.5/5
ProHEALTH has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ProHEALTH scored a -51 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of ProHEALTH would recommend the brand to a friend. ENPS measures how likely ProHEALTH employees would recommend working at ProHEALTH to a friend.
Net Promoter Score
-51
NPS Score
| 18% | Promoters |
|---|---|
| 13% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
