-19
NPS
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IRONMAN
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About IRONMAN's Brand
Ironman-listing and sign up ans information for Ironman races, and also offers online buying for event gear.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
IRONMAN NPS
IRONMAN's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether IRONMAN's customers would recommend using the product based on a scale of -100 to 100.
IRONMAN Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
IRONMAN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -23 | Nov 2023 | -23 |
Jan 2024 -21 | Jan 2024 | -21 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -20 | May 2024 | -20 |
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -18 | Nov 2024 | -18 |
Apr 2025 -17 | Apr 2025 | -17 |
Jun 2025 -17 | Jun 2025 | -17 |
Oct 2025 -17 | Oct 2025 | -17 |
Nov 2025 -19 | Nov 2025 | -19 |
Jan 2026 -19 | Jan 2026 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IRONMAN NPS by Gender
Male customers rated IRONMAN's NPS 12 points higher than Female customers.
Male
-30
IRONMAN's NPS was rated -30 by Male customers on Comparably.
35%
Promoters
0%
Passives
65%
Detractors
Female
-42
IRONMAN's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
IRONMAN NPS by Ethnicity
IRONMAN's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
IRONMAN NPS by Age
IRONMAN's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
IRONMAN NPS by Usage
IRONMAN's NPS was rated the highest by customers who have used IRONMAN's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -26 | 1 to 2 Years | -26 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -38 | Over 10 Years | -38 |
IRONMAN Customer Reviews
Out of the 6 IRONMAN customer reviews 1 was positive and 5 were constructive. IRONMAN customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
IRONMAN Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IRONMAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IRONMAN Customer Loyalty Score by Gender
Male customers rated IRONMAN's Customer Loyalty score 29% higher than Female customers.
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Male
90%
Yes
Female
61%
Yes
IRONMAN Customer Loyalty Score by Ethnicity
IRONMAN's Customer Loyalty score was rated 81% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IRONMAN.
81
out of 100
Caucasian
IRONMAN Customer Loyalty Score by Age
IRONMAN's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of IRONMAN.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 61% | 31-35 | 61% |
36-40 70% | 36-40 | 70% |
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
IRONMAN Customer Loyalty Score by Usage
IRONMAN's Customer Loyalty score was rated the highest by customers who have used IRONMAN's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
IRONMAN Customer Loyalty Score by Industry
IRONMAN's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
IRONMAN Product Quality
3.4/5
IRONMAN has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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IRONMAN Product Information
IRONMAN’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IRONMAN's product the highest. Reviewers from the Construction industry rated IRONMAN the lowest at 2.6.
- Website
- http://eu.ironman.com/
- Company Size
- 201-500 Employees
Quick Insights into IRONMAN Product Quality
IRONMAN's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked IRONMAN's Product Quality.
Ranked IRONMAN Product Quality the Highest
Ranked IRONMAN Product Quality the Lowest
IRONMAN Product Quality Score by Gender
Female customers rated IRONMAN's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
IRONMAN Product Quality Score by Ethnicity
IRONMAN's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IRONMAN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
IRONMAN Product Quality Score by Age
IRONMAN's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of IRONMAN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.6 | 36-40 | 2.6 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3.2 | 56-60 | 3.2 |
61-65 4.6 | 61-65 | 4.6 |
66+ 1.8 | 66+ | 1.8 |
IRONMAN Product Quality Score by Usage
IRONMAN's Product Quality score was rated the highest by customers who have used IRONMAN's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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IRONMAN Product Quality Score by Industry
IRONMAN's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
IRONMAN Pricing
IRONMAN ROI & Value For Money
2.9/5
IRONMAN has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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IRONMAN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from IRONMAN.
Quick Insights into IRONMAN ROI
IRONMAN's ROI score was rated highest by customers ages 61-65, and rated lowest by customers ages 51-55.
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Ranked IRONMAN ROI the Highest
Ranked IRONMAN ROI the Lowest
IRONMAN ROI Score by Gender
Female customers rated IRONMAN's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IRONMAN.
Male
2.5/5
Female
2.9/5
IRONMAN ROI Score by Ethnicity
IRONMAN's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IRONMAN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
IRONMAN ROI Score by Age
IRONMAN's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of IRONMAN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.1 | 36-40 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 4 | 61-65 | 4 |
66+ 1.8 | 66+ | 1.8 |
IRONMAN ROI Score by Usage
IRONMAN's ROI score was rated the highest by customers who have used IRONMAN's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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IRONMAN ROI Score by Industry
IRONMAN's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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IRONMAN Customer Satisfaction (CSAT)
IRONMAN Customer Satisfaction (CSAT) Score
53 / 100
IRONMAN has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
26%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IRONMAN Customer Satisfaction
IRONMAN's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked IRONMAN Customer Satisfaction the Highest
Ranked IRONMAN Customer Satisfaction the Lowest
IRONMAN Customer Satisfaction Score by Gender
Female customers rated IRONMAN's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IRONMAN.
42 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 16% | |
Very Dissatisfied | 37% |
57 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 0% |
IRONMAN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IRONMAN's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IRONMAN.
39 / 100
Very Satisfied
22%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
22%
Very Dissatisfied
30%
IRONMAN Customer Satisfaction Score by Age
IRONMAN's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of IRONMAN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 66+ | 0% |
IRONMAN Customer Satisfaction Score by Usage
IRONMAN's Customer Satisfaction score was rated the highest by customers who have used IRONMAN's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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IRONMAN Customer Satisfaction Score by Industry
IRONMAN's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "IRONMAN Customer Satisfaction Score by Industry",
"text": "IRONMAN's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "IRONMAN's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
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"scoreClassName": "",
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}IRONMAN Customer Service
2.9/5
IRONMAN has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About IRONMAN's Customer Service
Website
http://eu.ironman.com/
Phone Number
(813) 868-5930
Quick Insights into IRONMAN Customer Service
IRONMAN's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked IRONMAN's Customer Service score.
Ranked IRONMAN Customer Service the Highest
Ranked IRONMAN Customer Service the Lowest
IRONMAN Customer Service Score by Gender
Female customers rated IRONMAN's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IRONMAN.
Male
2.2/5
Female
3/5
IRONMAN Customer Service Score by Ethnicity
IRONMAN's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IRONMAN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
IRONMAN Customer Service Score by Age
IRONMAN's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of IRONMAN.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.1 | 36-40 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2 | 56-60 | 2 |
61-65 3.3 | 61-65 | 3.3 |
66+ 1.5 | 66+ | 1.5 |
IRONMAN Customer Service Score by Usage
IRONMAN's Customer Service score was rated the highest by customers who have used IRONMAN's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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IRONMAN Customer Service Score by Industry
IRONMAN's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
IRONMAN as an Employer
2.6/5
IRONMAN has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
IRONMAN scored a -19 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of IRONMAN would recommend the brand to a friend. ENPS measures how likely IRONMAN employees would recommend working at IRONMAN to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 34% | Promoters |
|---|---|
| 28% | Passive |
| 38% | Detractors |
