-17
NPS
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Brand Page
Compeat
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About Compeat's Brand
Compeat Restaurant Management Systems was founded in 2000 and is located in Austin, Texas.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Compeat NPS
Compeat's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Compeat's customers would recommend using the product based on a scale of -100 to 100.
Compeat Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Compeat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -9 | Aug 2020 | -9 |
May 2022 -17 | May 2022 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compeat NPS by Usage
Compeat's NPS was rated -17 points by customers who have used Compeat's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -17 | 5 to 10 Years | -17 |
Compeat Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Compeat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Compeat Product Quality
3.7/5
Compeat has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Compeat's overall Product Quality score rated by its users and customers.
Compeat Product Information
Compeat serves markets in the United States. Compeat supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Compeat’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.compeat.com/
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Languages Supported
English
Product Type
Restaurant Management Software
Compeat Pricing
Compeat ROI & Value For Money
3.5/5
Compeat has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Compeat's overall ROI score rated by its users and customers.
Compeat Pricing Plans
Compeat has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Compeat uses a subscription model. For the users that are not ready to commit yet, Compeat also offers a free trial.
Who Uses Compeat?
Small Businesses
Medium Businesses
Large Enterprises
Compeat Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compeat Customer Service
3/5
Compeat has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Compeat's overall Customer Service score rated by its users and customers.
About Compeat's Customer Service
Address
12303 Technology Blvd, Suite 930D, Austin, TX United States of America
Website
http://www.compeat.com/
Phone Number
5122790771
Consumer vs. Employees
Compeat scored a -17 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Compeat would recommend the brand to a friend. ENPS measures how likely Compeat employees would recommend working at Compeat to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
