25
NPS
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MIT Lincoln Lab
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About MIT Lincoln Lab's Brand
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
MIT Lincoln Lab NPS
MIT Lincoln Lab's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether MIT Lincoln Lab's customers would recommend using the product based on a scale of -100 to 100.
MIT Lincoln Lab Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
MIT Lincoln Lab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 0 | Aug 2020 | 0 |
Sep 2020 33 | Sep 2020 | 33 |
Sep 2021 40 | Sep 2021 | 40 |
Jun 2023 34 | Jun 2023 | 34 |
Nov 2023 43 | Nov 2023 | 43 |
Aug 2024 25 | Aug 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MIT Lincoln Lab Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of MIT Lincoln Lab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MIT Lincoln Lab Product Quality
3.8/5
MIT Lincoln Lab has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MIT Lincoln Lab Product Information
MIT Lincoln Lab’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
MIT Lincoln Lab Pricing
MIT Lincoln Lab ROI & Value For Money
3.7/5
MIT Lincoln Lab has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MIT Lincoln Lab Customer Satisfaction (CSAT)
MIT Lincoln Lab Customer Satisfaction (CSAT) Score
67 / 100
MIT Lincoln Lab has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MIT Lincoln Lab Customer Service
3.9/5
MIT Lincoln Lab has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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MIT Lincoln Lab as an Employer
Consumer vs. Employees
MIT Lincoln Lab scored a 25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of MIT Lincoln Lab would recommend the brand to a friend. ENPS measures how likely MIT Lincoln Lab employees would recommend working at MIT Lincoln Lab to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
