76
NPS
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Kount
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About Kount's Brand
Kount delivers an all-in-one fraud and risk management solution for online businesses looking to beat fraud and boost sales.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
4/5
Customer Service
Kount NPS
Kount's Net Promoter Score (NPS) is a 76 with 81% Promoters, 14% Passives, and 5% Detractors. Net Promoter Score tracks whether Kount's customers would recommend using the product based on a scale of -100 to 100.
Kount Overall NPS
| 81% | Promoters |
|---|---|
| 14% | Passives |
| 5% | Detractors |
Kount NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 77 | Aug 2020 | 77 |
Mar 2021 77 | Mar 2021 | 77 |
Dec 2022 75 | Dec 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kount NPS by Usage
Kount's NPS was rated the highest by customers who have used Kount's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 79 | 1 to 2 Years | 79 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Kount Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Kount users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kount Product Quality
4.5/5
Kount has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kount's overall Product Quality score rated by its users and customers.
Kount Product Information
Kount serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Kount supports Web devices and offers products for small, medium, and large sized businesses.
Kount’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.kount.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Languages Supported
English
Product Type
Financial Fraud Detection Software
Machine Learning Software
Risk Management Software
Kount Pricing
Kount ROI & Value For Money
4.6/5
Kount has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kount's overall ROI score rated by its users and customers.
Kount Pricing Plans
Kount has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Kount?
Small Businesses
Medium Businesses
Large Enterprises
Kount Customer Satisfaction (CSAT)
Kount Customer Satisfaction (CSAT) Score
100 / 100
Kount has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kount Customer Service
4/5
Kount has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kount's Customer Service
Address
917 Lusk Street, Suite 300, Boise, ID United States of America
Website
http://www.kount.com
Kount as an Employer
4.2/5
Kount has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kount scored a 76 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kount would recommend the brand to a friend. ENPS measures how likely Kount employees would recommend working at Kount to a friend.
Net Promoter Score
76
NPS Score
| 81% | Promoters |
|---|---|
| 14% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
