43
NPS
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E.ON
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About E.ON's Brand
E.ON is a privately owned energy supplier.
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
E.ON CMO
E.ON NPS
E.ON's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether E.ON's customers would recommend using the product based on a scale of -100 to 100.
E.ON Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
E.ON NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 75 | Apr 2023 | 75 |
Oct 2023 40 | Oct 2023 | 40 |
Nov 2023 57 | Nov 2023 | 57 |
Dec 2023 63 | Dec 2023 | 63 |
Mar 2024 66 | Mar 2024 | 66 |
Jul 2024 50 | Jul 2024 | 50 |
Oct 2024 45 | Oct 2024 | 45 |
Nov 2024 49 | Nov 2024 | 49 |
Jun 2025 46 | Jun 2025 | 46 |
Jan 2026 50 | Jan 2026 | 50 |
Feb 2026 53 | Feb 2026 | 53 |
Apr 2026 43 | Apr 2026 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
E.ON NPS by Gender
E.ON's NPS was rated 34 by Male customers on Comparably.
Male
34
E.ON's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
E.ON's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
E.ON Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of E.ON users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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E.ON Product Quality
3.5/5
E.ON has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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E.ON Product Information
E.ON’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.eon.com/en.html
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into E.ON Product Quality
E.ON's Product Quality score was rated highest by Male customers.
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Ranked E.ON Product Quality the Highest
E.ON Product Quality Score by Gender
E.ON's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of E.ON.
Male
3.5/5
Female
N/A
E.ON Pricing
E.ON ROI & Value For Money
3.8/5
E.ON has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into E.ON ROI
E.ON's ROI score was rated highest by Male customers.
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Ranked E.ON ROI the Highest
E.ON ROI Score by Gender
E.ON's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
E.ON Customer Satisfaction (CSAT)
E.ON Customer Satisfaction (CSAT) Score
67 / 100
E.ON has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into E.ON Customer Satisfaction
E.ON's Customer Satisfaction score was rated highest by Male customers.
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Ranked E.ON Customer Satisfaction the Highest
E.ON Customer Satisfaction Score by Gender
E.ON's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of E.ON.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
E.ON Customer Service
3.5/5
E.ON has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About E.ON's Customer Service
Address
Platz 1, D Hanis, TX United States of America
Website
http://www.eon.com/en.html
Quick Insights into E.ON Customer Service
E.ON's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked E.ON's Customer Service score.
Ranked E.ON Customer Service the Highest
E.ON Customer Service Score by Gender
E.ON's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of E.ON.
Male
2.5/5
Female
N/A
E.ON as an Employer
2.8/5
E.ON has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
E.ON scored a 43 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of E.ON would recommend the brand to a friend. ENPS measures how likely E.ON employees would recommend working at E.ON to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
