40
NPS
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Brand Page
CRG
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About CRG's Brand
CRG is a provider of Talent Acquisition, Talent Optimization, and Technology Solutions. We have over 500 employees operating out of 9 offices in the U.S. & Latin America, serving clients globally.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
CRG NPS
CRG's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether CRG's customers would recommend using the product based on a scale of -100 to 100.
CRG Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
CRG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 20 | Aug 2021 | 20 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 43 | Jun 2022 | 43 |
Apr 2023 25 | Apr 2023 | 25 |
Feb 2024 33 | Feb 2024 | 33 |
Jul 2024 40 | Jul 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CRG Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CRG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CRG Product Quality
4.2/5
CRG has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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CRG Product Information
CRG’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.getcrg.com
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
CRG Pricing
CRG ROI & Value For Money
3.8/5
CRG has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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CRG Customer Satisfaction (CSAT)
CRG Customer Satisfaction (CSAT) Score
67 / 100
CRG has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CRG Customer Service
3.9/5
CRG has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About CRG's Customer Service
Address
4000 Piedmont Parkway, Suite 300, High Point, NC 27265 United States Minor Outly
Website
http://www.getcrg.com
Phone Number
(844) 274-9675
CRG's Social Links
CRG as an Employer
4.7/5
CRG has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CRG scored a 40 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of CRG would recommend the brand to a friend. ENPS measures how likely CRG employees would recommend working at CRG to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
