15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Essence
Marketing or Exec? Claim Your Free Account
About Essence's Brand
Essence is a global provider of IoT connected-living solutions for tier-1 communication, security and healthcare service providers.
Brand at a Glance
72%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Essence NPS
Essence's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Essence's customers would recommend using the product based on a scale of -100 to 100.
Essence Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Essence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
May 2022 0 | May 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 13 | Nov 2022 | 13 |
Apr 2023 11 | Apr 2023 | 11 |
May 2023 20 | May 2023 | 20 |
Jul 2023 9 | Jul 2023 | 9 |
Sep 2023 8 | Sep 2023 | 8 |
Aug 2024 16 | Aug 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essence Customer Reviews
Out of the 2 Essence customer reviews 1 was positive and 1 was constructive. Essence customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Essence Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Essence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Essence Product Quality
4.1/5
Essence has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Essence's overall Product Quality score rated by its users and customers.
Essence Product Information
Essence’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://essence-grp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Essence Pricing
Essence ROI & Value For Money
3.6/5
Essence has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Essence's overall ROI score rated by its users and customers.
Essence Customer Satisfaction (CSAT)
Essence Customer Satisfaction (CSAT) Score
78 / 100
Essence has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Essence Customer Service
3.9/5
Essence has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Essence's overall Customer Service score rated by its users and customers.
About Essence's Customer Service
Address
Hoboken, NJ United States of America
Website
http://essence-grp.com/
Phone Number
+972 73-244-7777
Essence as an Employer
3.0/5
Essence has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Essence scored a 15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Essence would recommend the brand to a friend. ENPS measures how likely Essence employees would recommend working at Essence to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
