-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Collegis Education
Marketing or Exec? Claim Your Free Account
About Collegis Education's Brand
Collegis Education is a technology-based services company.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Collegis Education NPS
Collegis Education's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Collegis Education's customers would recommend using the product based on a scale of -100 to 100.
Collegis Education Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Collegis Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Collegis Education Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Collegis Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Collegis Education Product Quality
3.2/5
Collegis Education has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Collegis Education's overall Product Quality score rated by its users and customers.
Collegis Education Product Information
Collegis Education’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Collegis Education Pricing
Collegis Education ROI & Value For Money
2.5/5
Collegis Education has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Collegis Education's overall ROI score rated by its users and customers.
Collegis Education Customer Satisfaction (CSAT)
Collegis Education Customer Satisfaction (CSAT) Score
50 / 100
Collegis Education has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Collegis Education Customer Service
2.5/5
Collegis Education has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Collegis Education's overall Customer Service score rated by its users and customers.
About Collegis Education's Customer Service
Address
Oak Brook, IL United States of America
Website
http://collegiseducation.com/
Collegis Education as an Employer
2.4/5
Collegis Education has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Collegis Education scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Collegis Education would recommend the brand to a friend. ENPS measures how likely Collegis Education employees would recommend working at Collegis Education to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
