-82
NPS
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VALIC
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About VALIC's Brand
"Valic is an insurance corporation that specializes in tax-qualified retirement plans, supplemental tax-deferred and after-tax investments."
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
VALIC NPS
VALIC's Net Promoter Score (NPS) is a -82 with 9% Promoters, 0% Passives, and 91% Detractors. Net Promoter Score tracks whether VALIC's customers would recommend using the product based on a scale of -100 to 100.
VALIC Overall NPS
| 9% | Promoters |
|---|---|
| 0% | Passives |
| 91% | Detractors |
VALIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -87 | Feb 2024 | -87 |
Mar 2024 -89 | Mar 2024 | -89 |
Apr 2024 -89 | Apr 2024 | -89 |
May 2024 -89 | May 2024 | -89 |
Jun 2024 -89 | Jun 2024 | -89 |
Jul 2024 -85 | Jul 2024 | -85 |
Aug 2024 -81 | Aug 2024 | -81 |
Sep 2024 -81 | Sep 2024 | -81 |
Nov 2024 -81 | Nov 2024 | -81 |
Jan 2025 -83 | Jan 2025 | -83 |
Mar 2025 -83 | Mar 2025 | -83 |
Dec 2025 -83 | Dec 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VALIC NPS by Gender
Male customers rated VALIC's NPS 50 points higher than Female customers.
Male
-50
VALIC's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
VALIC's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
VALIC NPS by Ethnicity
VALIC's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
VALIC NPS by Age
VALIC's NPS was rated -100 points by customers ages 66+ on Comparably.
VALIC NPS by Usage
VALIC's NPS was rated -88 points by customers who have used VALIC's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -88 | Over 10 Years | -88 |
VALIC Customer Reviews
Out of the 10 VALIC customer reviews 1 was positive and 9 were constructive. VALIC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VALIC Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of VALIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VALIC Customer Loyalty Score by Gender
Female customers rated VALIC's Customer Loyalty score 11% higher than Male customers.
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Male
55%
Yes
Female
66%
Yes
VALIC Customer Loyalty Score by Ethnicity
VALIC's Customer Loyalty score was rated 57% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VALIC.
57
out of 100
Caucasian
VALIC Customer Loyalty Score by Age
VALIC's Customer Loyalty score was rated 67% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VALIC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 67% | 66+ | 67% |
VALIC Customer Loyalty Score by Usage
VALIC's Customer Loyalty score was rated 72% by customers who have used VALIC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VALIC Customer Loyalty Score by Industry
VALIC's Customer Loyalty score was rated 55% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
VALIC Product Quality
1.5/5
VALIC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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VALIC Product Information
VALIC’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated VALIC's product the highest.
- Website
- http://valic.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Quick Insights into VALIC Product Quality
VALIC's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked VALIC Product Quality the Highest
Ranked VALIC Product Quality the Lowest
VALIC Product Quality Score by Gender
Male customers rated VALIC's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
VALIC Product Quality Score by Ethnicity
VALIC's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VALIC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
VALIC Product Quality Score by Age
VALIC's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VALIC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
VALIC Product Quality Score by Usage
VALIC's Product Quality score was rated 1.5 stars by customers who have used VALIC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
VALIC Product Quality Score by Industry
VALIC's Product Quality score was rated 1.5 stars by Education industry customers.
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VALIC Pricing
VALIC ROI & Value For Money
1.5/5
VALIC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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VALIC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into VALIC ROI
VALIC's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked VALIC ROI the Highest
Ranked VALIC ROI the Lowest
VALIC ROI Score by Gender
Male customers rated VALIC's ROI score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
VALIC ROI Score by Ethnicity
VALIC's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VALIC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
VALIC ROI Score by Age
VALIC's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VALIC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
VALIC ROI Score by Usage
VALIC's ROI score was rated 1.5 stars by customers who have used VALIC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
VALIC ROI Score by Industry
VALIC's ROI score was rated 1.7 stars by Education industry customers.
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VALIC Customer Satisfaction (CSAT)
VALIC Customer Satisfaction (CSAT) Score
6 / 100
VALIC has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
9%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VALIC Customer Satisfaction
VALIC's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked VALIC's Customer Satisfaction.
Ranked VALIC Customer Satisfaction the Highest
Ranked VALIC Customer Satisfaction the Lowest
VALIC Customer Satisfaction Score by Gender
Male customers rated VALIC's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VALIC.
27 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 64% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 88% |
VALIC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VALIC's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VALIC.
10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
80%
VALIC Customer Satisfaction Score by Age
VALIC's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VALIC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
VALIC Customer Satisfaction Score by Usage
VALIC's Customer Satisfaction score was rated 6 points by customers who have used VALIC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
VALIC Customer Satisfaction Score by Industry
VALIC's Customer Satisfaction score was rated 7 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "VALIC Customer Satisfaction Score by Industry",
"text": "VALIC's Customer Satisfaction score was rated 7 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "VALIC's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 7
}
]
}VALIC Customer Service
1.5/5
VALIC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock VALIC's overall Customer Service score rated by its users and customers.
About VALIC's Customer Service
Address
Amarillo, TX United States of America
Website
http://valic.com/
Quick Insights into VALIC Customer Service
VALIC's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked VALIC's Customer Service score.
Ranked VALIC Customer Service the Highest
Ranked VALIC Customer Service the Lowest
VALIC Customer Service Score by Gender
VALIC's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VALIC.
Male
1.5/5
Female
1.5/5
VALIC Customer Service Score by Ethnicity
VALIC's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VALIC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
VALIC Customer Service Score by Age
VALIC's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VALIC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
VALIC Customer Service Score by Usage
VALIC's Customer Service score was rated 1.5 stars by customers who have used VALIC's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
VALIC Customer Service Score by Industry
VALIC's Customer Service score was rated 1.5 stars by Education industry customers.
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VALIC as an Employer
3.7/5
VALIC has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
VALIC scored a -82 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of VALIC would recommend the brand to a friend. ENPS measures how likely VALIC employees would recommend working at VALIC to a friend.
Net Promoter Score
-82
NPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
