0
NPS
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Damco
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About Damco's Brand
DAMCO a manufacturer of dowel basket assemblies for jointed paving and highway construction.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Damco NPS
Damco's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Damco's customers would recommend using the product based on a scale of -100 to 100.
Damco Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Damco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Damco Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Damco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Damco Product Quality
4.5/5
Damco has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Damco's overall Product Quality score rated by its users and customers.
Damco Product Information
Damco’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.damco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Construction
Damco Pricing
Damco ROI & Value For Money
4/5
Damco has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Damco's overall ROI score rated by its users and customers.
Damco Customer Satisfaction (CSAT)
Damco Customer Satisfaction (CSAT) Score
100 / 100
Damco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Damco Customer Service
4/5
Damco has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Damco's overall Customer Service score rated by its users and customers.
About Damco's Customer Service
Address
Jackson, MS United States of America
Website
http://www.damco.com
Damco as an Employer
3.9/5
Damco has a 3.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Damco scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Damco would recommend the brand to a friend. ENPS measures how likely Damco employees would recommend working at Damco to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
