50
NPS
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Skyworks
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About Skyworks' Brand
Skyworks designs and manufactures radio frequency and provides semiconductor system solutions for mobile communications applications.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Skyworks NPS
Skyworks's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Skyworks's customers would recommend using the product based on a scale of -100 to 100.
Skyworks Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Skyworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Oct 2024 33 | Oct 2024 | 33 |
Jan 2025 50 | Jan 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skyworks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Skyworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skyworks Product Quality
5/5
Skyworks has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Skyworks' overall Product Quality score rated by its users and customers.
Skyworks Product Information
Skyworks’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.skyworksinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Skyworks Pricing
Skyworks ROI & Value For Money
5/5
Skyworks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Skyworks' overall ROI score rated by its users and customers.
Skyworks Customer Satisfaction (CSAT)
Skyworks Customer Satisfaction (CSAT) Score
100 / 100
Skyworks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skyworks Customer Service
5/5
Skyworks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Skyworks' overall Customer Service score rated by its users and customers.
About Skyworks's Customer Service
Address
Woburn, MA United States of America
Website
www.skyworksinc.com
Skyworks as an Employer
4.3/5
Skyworks has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Skyworks scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Skyworks would recommend the brand to a friend. ENPS measures how likely Skyworks employees would recommend working at Skyworks to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
