-17
NPS
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NAC
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About NAC's Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
NAC NPS
NAC's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether NAC's customers would recommend using the product based on a scale of -100 to 100.
NAC Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
NAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Apr 2024 -17 | Apr 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NAC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of NAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NAC Product Quality
3.5/5
NAC has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NAC's overall Product Quality score rated by its users and customers.
NAC Product Information
NAC’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.nac.gov.sg/
NAC Pricing
NAC ROI & Value For Money
3.5/5
NAC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NAC's overall ROI score rated by its users and customers.
NAC Customer Satisfaction (CSAT)
NAC Customer Satisfaction (CSAT) Score
75 / 100
NAC has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NAC Customer Service
3.2/5
NAC has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock NAC's overall Customer Service score rated by its users and customers.
About NAC's Customer Service
Website
https://www.nac.gov.sg/
Consumer vs. Employees
NAC scored a -17 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of NAC would recommend the brand to a friend. ENPS measures how likely NAC employees would recommend working at NAC to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
