42
NPS
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Brand Page
JobTarget
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About JobTarget's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
JobTarget NPS
JobTarget's Net Promoter Score (NPS) is a 42 with 67% Promoters, 8% Passives, and 25% Detractors. Net Promoter Score tracks whether JobTarget's customers would recommend using the product based on a scale of -100 to 100.
JobTarget Overall NPS
| 67% | Promoters |
|---|---|
| 8% | Passives |
| 25% | Detractors |
JobTarget NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
Jun 2022 41 | Jun 2022 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JobTarget NPS by Usage
JobTarget's NPS was rated 37 points by customers who have used JobTarget's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
JobTarget Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JobTarget users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JobTarget Product Quality
4/5
JobTarget has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock JobTarget's overall Product Quality score rated by its users and customers.
JobTarget Product Information
JobTarget serves markets in the United States. JobTarget supports Web devices and offers products for small, medium, and large sized businesses.
JobTarget’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.jobtarget.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Job Board Software
JobTarget Pricing
JobTarget ROI & Value For Money
3.7/5
JobTarget has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock JobTarget's overall ROI score rated by its users and customers.
JobTarget Pricing Plans
JobTarget has a pricing structure that accommodates small, medium, and large businesses.
Who Uses JobTarget?
Small Businesses
Medium Businesses
Large Enterprises
JobTarget Customer Satisfaction (CSAT)
JobTarget Customer Satisfaction (CSAT) Score
100 / 100
JobTarget has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JobTarget Customer Service
3.7/5
JobTarget has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock JobTarget's overall Customer Service score rated by its users and customers.
About JobTarget's Customer Service
Address
225 State Street, Suite 300, New London, CT 06320
Website
https://www.jobtarget.com
Phone Number
8604474562
JobTarget as an Employer
2.8/5
JobTarget has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
JobTarget scored a 42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of JobTarget would recommend the brand to a friend. ENPS measures how likely JobTarget employees would recommend working at JobTarget to a friend.
Net Promoter Score
42
NPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
