-9
NPS
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DISCO
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About DISCO's Brand
DISCO is a legal technology company that applies AI and cloud computing to legal problems to help great lawyers and legal teams improve legal outcomes.
Brand at a Glance
64%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
DISCO NPS
DISCO's Net Promoter Score (NPS) is a -9 with 27% Promoters, 37% Passives, and 36% Detractors. Net Promoter Score tracks whether DISCO's customers would recommend using the product based on a scale of -100 to 100.
DISCO Overall NPS
| 27% | Promoters |
|---|---|
| 37% | Passives |
| 36% | Detractors |
DISCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 12 | Oct 2023 | 12 |
Mar 2024 11 | Mar 2024 | 11 |
Jun 2024 0 | Jun 2024 | 0 |
Dec 2024 -9 | Dec 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DISCO NPS by Gender
DISCO's NPS was rated -33 by Male customers on Comparably.
Male
-33
DISCO's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
DISCO's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DISCO Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of DISCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DISCO Customer Loyalty Score by Gender
DISCO's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
DISCO Product Quality
3.6/5
DISCO has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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DISCO Product Information
DISCO’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.csdisco.com
- Company Size
- 201-500 Employees
Industry
Legal
Government & Legal
Quick Insights into DISCO Product Quality
DISCO's Product Quality score was rated highest by Male customers.
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Ranked DISCO Product Quality the Highest
DISCO Product Quality Score by Gender
DISCO's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DISCO.
Male
3.3/5
Female
N/A
DISCO Pricing
DISCO ROI & Value For Money
3.7/5
DISCO has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into DISCO ROI
DISCO's ROI score was rated highest by Male customers.
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Ranked DISCO ROI the Highest
DISCO ROI Score by Gender
DISCO's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
DISCO Customer Satisfaction (CSAT)
DISCO Customer Satisfaction (CSAT) Score
50 / 100
DISCO has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DISCO Customer Satisfaction
DISCO's Customer Satisfaction score was rated highest by Male customers.
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Ranked DISCO Customer Satisfaction the Highest
DISCO Customer Satisfaction Score by Gender
DISCO's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DISCO Customer Service
3.7/5
DISCO has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About DISCO's Customer Service
Address
3700 N. Capital of Texas Hwy., Suite 150, Austin, TX 78746
Website
http://www.csdisco.com
Phone Number
833-653-4726
DISCO's Social Links
Quick Insights into DISCO Customer Service
DISCO's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked DISCO's Customer Service score.
Ranked DISCO Customer Service the Highest
DISCO Customer Service Score by Gender
DISCO's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DISCO.
Male
3.5/5
Female
N/A
DISCO as an Employer
2.8/5
DISCO has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
DISCO scored a -9 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of DISCO would recommend the brand to a friend. ENPS measures how likely DISCO employees would recommend working at DISCO to a friend.
Net Promoter Score
-9
NPS Score
| 27% | Promoters |
|---|---|
| 37% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
