8
NPS
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USDA
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About USDA's Brand
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
USDA NPS
USDA's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether USDA's customers would recommend using the product based on a scale of -100 to 100.
USDA Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
USDA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 40 | Jan 2023 | 40 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 13 | Dec 2023 | 13 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -10 | Apr 2024 | -10 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 8 | Sep 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USDA Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of USDA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USDA Product Quality
3.7/5
USDA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock USDA's overall Product Quality score rated by its users and customers.
USDA Product Information
USDA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.usda.gov/
USDA Pricing
USDA ROI & Value For Money
3.5/5
USDA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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USDA Customer Satisfaction (CSAT)
USDA Customer Satisfaction (CSAT) Score
73 / 100
USDA has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
46%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USDA Customer Service
3.6/5
USDA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock USDA's overall Customer Service score rated by its users and customers.
About USDA's Customer Service
Website
https://www.usda.gov/
USDA as an Employer
Consumer vs. Employees
USDA scored a 8 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of USDA would recommend the brand to a friend. ENPS measures how likely USDA employees would recommend working at USDA to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 37% | Promoters |
|---|---|
| 28% | Passive |
| 35% | Detractors |
